Mike Cannon work email
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Mike Cannon personal email
I strive to look after my clients, my business and my employees and to balance these factors under challenging and rapidly evolving business situations. I have the ability to make connections across multiple business and strategic areas which are not always apparent to others and a range of technical and business experience which allows me to rapidly develop and execute appropriate tactical and strategic change at global level Specialties: Experience and achievements in :Strategic Business TransformationBuilding Global Skills/Competency modelsDriving improvement in Client satisfaction with focus on Net Promoter Score improvement Building organizational capability and execution worldwideRe-engineering client support processes and driving breakthrough improvementsProcess and supplier quality management and improvement processes.Design for reliability and serviceability Human Factors / design for client ease of use.Reliability test strategy and execution.Managing hardware and software development teams Global resource models and business cases
Ibm
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Director, Ww Storage Systems Technical SupportIbm Apr 2018 - Present
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Global Delivery Director - Remote Technical Support - StorageIbm May 2013 - PresentResponsible for Global Remote Technical Support service delivery for IBM Storage productsDrive consistency, efficiency and quality of service in global processes focusing on best solutions for our clients, for IBM's business and for our people
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Program Director Service Delivery TransformationIbm Nov 2009 - May 2013Working with IBM service delivery teams and leaders worldwide on delivering optimized end to end delivery processes which meet our clients' evolving business needs and align with IBM's strategic goals.Focus on end to end cost, workload analysis and trends and assessment of growth market opportunities
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Program Director - Client Support Bladecenter, System X And Retail Stores SolutionsIbm May 2006 - Nov 2009Managed Level 3/ product engineering support for IBM System x and Bladecenter Products and Level 2 Software and hardware support teams for IBM Retail Stores Solutions.Focussed on operational excellence, reduction in end to end problem resolution time and innovations in processes, tools and team skills.Developed strong worldwide ecosystem with teams in US, Europe, China, Japan, Singapore and Taiwan and optimized our support structures.Developed improved knowledge management, education and support tools which significantly improved the self sufficiency of our frontend support teams Worked closely with development teams to influence design of future systems for better client and servicer experience and helped achieve overall improvements in warranty performance of our systemsDrove end to end process improvements which resulted in IBM receiving 2 STAR awards recognizing service excellence from external industry body
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Product Engineering Manager - System X And BladecenterIbm Jun 2002 - May 2006Managed product engineering team for IBM intel based servers- Team of deep / broad technical experts with scope ranging from system design and compatibility issues, to reliability, quality and client environment and configuration challengesMy previous experience in manufacturing, procurement and development teams was invaluable in this role.- Worked closely with IBM and client executives to resolve critical situations related to IBM products - Collaborated with development team on rapid resolution for design issues - Worked proactively with development, manufacturing and procurement organizations to drive closed loop corrective actions for pervasive problemsActively participated with development and test teams during development of new products to assure lessons learned were addressed Drove analysis and actions related to product warranty performance and other aspects of product lifecycle ownership
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Ras And Human Factors ManagerIbm Apr 2000 - Jun 2002Moved from IBM UK to IBM US and managed team of specialists in RAS (Reliability, Availability and Serviceability) and Human factors.- Drove consistency in product RAS and design for ease of use requirements- Worked with development team on design of products for ease of client self service and implementation of a number of innovative features such as consistent colored touch points and indicators for self serviceable product components- Collaborated with manufacturing and mechanical design teams to improve design for manufacture- Developed design guidelines for RAS and Human Factors and worked with my team to secure funding and support for a series of user centric design assessments - As result of team effort and collaboration with development we achieved industry recognition for best practices in ease of configuration and setup
Mike Cannon Skills
Mike Cannon Education Details
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Glasgow Caledonian UniversityApplied Physics And Electronics -
Glasgow Caledonian UniversityApplied Physics And Electronics
Frequently Asked Questions about Mike Cannon
What company does Mike Cannon work for?
Mike Cannon works for Ibm
What is Mike Cannon's role at the current company?
Mike Cannon's current role is Director - WW Storage Support . Transformational Leader with focus on Client Satisfaction, business results and transformation and high performing teams.
What is Mike Cannon's email address?
Mike Cannon's email address is mi****@****ibm.com
What schools did Mike Cannon attend?
Mike Cannon attended Glasgow Caledonian University, Glasgow Caledonian University.
What are some of Mike Cannon's interests?
Mike Cannon has interest in Civil Rights And Social Action, Science And Technology, Environment, Human Rights.
What skills is Mike Cannon known for?
Mike Cannon has skills like Strategy, Storage, Process Improvement, Integration, Management, Testing, Cloud Computing, Servers, Service Delivery, Program Management, It Strategy, Virtualization.
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