Mike Carlos Email & Phone Number

Fuquay Varina, Nc, Us

Apex, North Carolina, United States

Assisting home buyers in the selection & design of energy efficient & affordable new construction single family homes in the Raleigh, NC market.

Willow Spring, North Carolina, United States

Founder and Owner of No Hassle Home Sales, the Triangle's Fully Customizable Home Sale. Providing Residential Real Estate services tailored to your needs.

Raleigh-Durham, North Carolina Area

Licensed real estate broker managing daily operations of 345 unit condominium association with annual budget exceeding half a million dollars and property management of 180 units rental portfolio within community. Utilizing Rent Manager software as customer relation database, lease administration, accounting and bookkeeping.

Supervised the creation of marketing and presentation materials to ensure effectiveness and compliance. Analysed and monitored business performance to identify potential improvements in order to maximize return on investment. Evaluated systems, employees and vendors for performance effectiveness. Conducted auditing & cost benefit analysis of various business components to reduce inefficiencies and maximize outputs. Cross trained staff to work in cohesion with different departments, systems and vendors. Conducted systems and database administration and conversions from legacy systems. Created and updated business plans, budgets, mail merges, employee contracts, training manuals, presentations, business improvement plans and various performance reports using Microsoft Word, Excel, Powerpoint & Publisher.

Maintained accurate data in Yardi software system for unit availability, resident charges ledgers, charges and timelines. Performed data merges to produce reports, invoices and mailing listsCreated various reports & presentations by sourcing internal and external data to inform. Management of business performance and market trends. Analysed reports to develop action plan for performance improvement and tailor staff training & objectives accordingly. Monitored delinquency rates and conducted collection initiates to reduce revenue loss and maximize return on investment. Coordinate business operations to ensure proper communication, effective implementation of objectives and compliance.

Supervised representatives across various departments by monitoring productivity and compliance. Conducted quality assurance call monitoring to ensure compliance of federal and company regulations. Trained representatives on common best practices to achieve optimum productivityCreated, analysed and interpreted various reports to identify shortfalls & calculate employee bonus program. Special project internship with Regional Senior Business Analyst to assist in creating and implementing new employee bonus structure tracking and reporting system.

Business Administration And Management, General

Education record