Mike Carstensen Email and Phone Number

After many years in the production environment, back to HQ with new tasks in tow.As the person responsible for Customer Services Electrical Systems (Wire Harness Manufacturing Automotive Industry) EMEA, we work as a team to ensure that the "order to cash" processes run smoothly and that current and future customer requirements are met. In doing so, we maintain a very close exchange with our partners in the tesa organisation, our external logistics and transport providers, and the relevant customer groups.As global Supply Chain Manager for the Electrical Systems Business Unit, I am a member of the international management team and the point of contact for many operational issues related to production, supply chain, and quality. In strategic matters, I am in charge of our target reporting system (OKRs, KANBAN). In day-to-day business, I work on forecasting, assortment management, shortage prevention, the coordination of process and production relocations and VUCA.In addition, I have taken on the function of Sustainability Ambassador in our Business Unit in a team with other colleagues, with the aim of further developing and leading this very important subject area in the Business Unit. The focus is not on knowing everything, but on knowing who to address and where we can make a meaningful and sustainable difference.

The focus was on the further development of production and supply chain processes in order to meet the increasing demands of our customers (automotive, medical and food industry).As the head of production, supply chain management (planning, customer service and warehouse management), purchasing, maintenance and repair, process optimisation and further development, as well as technology development with the sourcing of new equipment, we worked out and implemented the necessary strategies as part of the management team.As a member of the company management, the production and supply chain aspects were established in the overall business plan and implemented on our own responsibility.- Strategy development and implementation- Leadership and further development of the teams- Creation of framework conditions for the development of the corporate culture- Presentation and introduction of appropriate management tools - Providing resources to modernise the company and focus on customer needs- Promoting and demanding safety, quality, performance throughout the entire organisationRespect, listening, teamwork, leading with goals, the personal development of team members, motivation and decisiveness have guided me

Change of perspective!Together with my team, we converted the wide range of tesa products into the right dimensions for the customers. The focus was on safety, effectiveness, efficiency, quality, and optimising cooperation. With a lot of commitment, we made the production processes safer and more effective, established and promoted teamwork, optimised and re-equipped our production and established programmes to reduce process waste and increase quality.In addition, I modernised tesa's idea management system by establishing the aspects of teamwork.For me, this was a time of intensive listening, learning, preparing/making tactical and strategic decisions and establishing them successfully.

As head of quality management in the production plant, I was responsible for the incoming goods inspection for all raw materials up to the outgoing inspection of the finished goods. I actively supported new developments and product optimisations (ISO 9001, ISO/TS 16949). My tasks included the further development of complaints management, as well as the implementation of internal and external quality audits (ISO 9001 auditor). As head of the department, I was the contact person for quality issues in the plant and had leadership responsibility for my team and the task of further developing quality management.

In the transition from HQ to the factory, I had the task of setting up complaints management in the factory. This included creating communication and reporting processes, building sustainable structures and teams, providing analysis tools and ensuring processing in line with ISO 9001. An important building block to improve the quality level in the long term.

As a clerk for complaints processing, I was responsible for handling the national and internal cases. This included the technical inspection, the assessment of the quality, the root cause analysis, the identification of the root causes and the decision of the issue.Our complaint analyses were the starting point for optimisations in the relevant production locations