Responsible for the Technology vision, Operations and Solution Delivery for an Auto Insurance company. Created a strategy to evolve the IT organization to a cutting edge, process oriented team. Provide vision to team to improve all aspects of architecture, product development, IT operations and solution delivery, including all make vs. buy analysis and investment rationalization. • Responsible for re-structuring existing organization and hiring key team members to create a solid fully optimized IT organization. Formalized a strict SDLC delivery process to ensure on-time delivery of high quality applications. • Virtualization: Led efforts to virtualize all compute infrastructure. This includes the upgrade of all database infrastructure to current SQL Server version. The result of this effort was a 50% decrease in annual infrastructure costs.• Phone System Replacement: Replaced the phone system, which includes all Call Center tools to a cloud-based vendor. The result of the replacement was a 30% annual savings that was realized in year1• Claims Management: Provided vision for the development of a new fully-functioning Claims management system. The system is capable of supporting claims management for multiple lines of business. • Cyber Security: Implemented a robust security program that includes security patch management, intrusion detection/prevention, encryption and endpoint protection. The result of these efforts is the ability to maintain PCI compliance.• Data Warehouse: Implemented a Data Warehouse that provides data metrics for all departments. Special adherence to KPI management to ensure that all departments agree on all KPIs.• MGA Capable: Augmented all systems to create capability of servicing multiple insurance companies on the software platform. This includes all functions necessary to service insurance. The platform is currently servicing Auto Insurance but is capable of servicing many insurance products.

Client: Wide Open West - Led program efforts for WOW! to migrate the billing systems for 14 newly acquired cable markets. Responsible for assembling a project management team to manage the many initiatives included in the program. Coordinated activities for the project teams. Provided program status read-outs to the WOW! senior executive team.

Responsible for all aspects of the Technology vision, Operations and Solution Delivery for an Automotive Industry services company servicing Auto Auctions in US and Canada. Created a strategy to evolve the IT organization, Lead all aspects of architecture, product development, IT operations and solution delivery, including all make vs. buy analysis, investment rationalization and delivery schedule for high volume customer tools. Change organization mind-sets to be focused on on-time delivery of high quality applications.• Responsible for re-structuring existing organization and hiring key team members to create a solid fully optimized IT organization. Placed special focus on implementing new processes for the organization so that it can manage the development for our demanding customers and deliver on a predictable schedule. • Introduced an innovative IT Operations strategy that leverages virtual environments. Successfully moved to a hybrid-cloud infrastructure while moving our primary data center to a new location. Strategy has created efficiencies, improved time to market while lowering costs.• Created a new mobile development capability and delivered a high functioning customer tool for mobile devices on iphone and Android. The new mobile app allows our customers to manage their accounts through self-service which has reduced our customer care workforce.• Review all development projects to ensure reliability, effectiveness and ROI. Develop all implementation processes, including estimating process, staffing, implementation, training and post implementation support.• Hold all financial responsibility for Product Development and Services functions, including revenue, utilization, margins and R&D budget.

Lead efforts to restructure the IT organization of a $300+ million insurance company to rebuild 10+ year old legacy applications and execute on new initiatives. Responsible for re-organizing existing development staff and hiring a team to create a solid development organization. This new development organization has successfully delivered 25+ projects in 2011 that have resulted in 10% increase in new business growth and operational efficiency. Projects include a policy creation system replacement, new alerting (SMS and email) capability to customers and an iPad application that provides all needed functionality for the sales representatives. Created an IVR development team and have delivered new Underwriting and Claims self-service functionality on an Avaya IVR system. Implemented an off-shore development capability to enable a burstable resource model.

SUCCESSFUL LEADERSHIP Defined/Executed strategy for the Development capability at Cox. Built Development, Architecture, Integration, Business Intelligence, QA and support organizations from ground up. This strategy provide Cox with the choice of build vs. buy which resulted in tremendous cost savings for many projects including eBillpay ($2+m savings) and Ecommerce ($4+m savings).Process Optimization: Responsible for constant process improvement, The Business Process standardization effort created significant savings for the company by simplifying operations and removing redundant functions. It allowed Cox to implement a single version of tools which greatly reduced the costs of operations. This effort will create savings of $2+million per year.Application Development: Responsible for application development including all Web, integration services, BI/Data Warehouse and CRM initiatives to support the business. Initiatives originate from all divisions of the organization such as Billing, Financial systems, Customer Care, Human Resources, Marketing, Engineering, and Legal. Communicate IT capabilities through the development process including obtaining requirements, setting timeframes and delivering a solution on budget and on schedule. Enterprise Data Warehouse/Business Intelligence: Responsible for the creation of the Enterprise Data Warehouse and the concept of Business Intelligence for Cox. Worked closely with senior Business leaders to understand their Business Intelligence requirements. Responsibilities include defining engagement process, assemble teams to manage all aspects of the SDLC, tool selection/ implementation and standards development and oversight. The EDW matured over 9 years to be the data used by all Cox executives to base business decisions. The strategy housed all source systems in one place (ODS) making reporting less expensive. The savings estimated at 20% lower costs for each reporting initiative.

Developed software in an effort to automate and streamline all aspects of the FDIC using client server software development tools. Manage automation design specifications. Analyze software development needs and design full-life-cycle database applications. Estimate resource requirements for planning stages of system development. Travel to all US sites (40 offices) for installations and training of systems. Design and arrange instructional presentations for user groups to educate users on system use. Provide full technical support to users.Managed 10+ member team of Software Development, Quality Assurance, and Project Management professionals responsible for designing and developing multi-tiered distributed applications on Unix and Windows NT platforms.Transferred to Atlanta office to manage the Applications development Unit. Managed team members and coordinated the development of design specifications. Managed HTML developers to create and maintain FDIC Internet/Intranet. Analyzed software development needs and manage the design of full-life-cycle database applications. Improved product quality and overall functionality by implementing Mercury Interactive's testing software for Windows and UNIX.Conducted impact assessments. Estimated resource requirements for planning stages of system development. Traveled to all US offices (40 offices) to manage installations and training of systems. Designed and arranged instructional presentations for user groups to educate users on system use. Managed technical support to users. Acted as security officer for access to all FDIC mainframe applications.