Mike Chrisman Email and Phone Number

- ServiceNow admin/developer maintaining both ITSM and SPM applications- Designs and develops enhancements to optimize our ServiceNow instance- Documents and trains staff to leverage full ServiceNow potential- Windows System Administrator

- Created BI reports to facilitate business decisions- Worked cross functionally to support business users and troubleshoot advanced support requests- SharePoint Administrator

* Assist in functional requirements gathering with JDA super users by recreating the problem, prototyping possible solutions, and determining requirements* Perform system analysis before designing solution with SQL and document solution in technical specification to guide Programmer Analyst to develop production SQL code* Complete software testing and validation in test environments to ensure the programmer's SQL operates within specifications and troubleshoot when it does not* Coordinate test environment staging and preparation to facilitate business testing to guarantee system operates within the defined parameters and meets customer expectations* Provide support to JDA users to debug system errors and explain program functionality, sometimes leading to new business requirements and system enhancements

Participated in peer-to-peer and management-to-peer planning and evaluation sessionsCreated and implemented valid evaluation processesCollaborated with OIT staff to progress on current projects and assure customer satisfactionCommunicated and collaborated with University staff to create accurate workflow processes in Microsoft's VisioPerformed analysis on prospective product and service acquisitions

Participated in peer-to-peer and management-to-peer planning and evaluation sessionsCreated and implemented valid evaluation processesExperienced web and mobile application development and programming in an enterprise applications environmentCollaborated with OIT staff to progress on current projects and assure customer satisfaction

• Communicated and collaborated with customers internationally to design custom made wheels for their race applications• Responsible for various phases of the wheel production cycle• Managed business operations while boss attended out of state product shows including sales, customer relations, and order processing• Maintained safety levels throughout the shop to provide an efficient work environment• Managed and organized supply chain inventory shipments improving efficiency and customer satisfaction