• Supported all three CEO’s, their Board or Director teams including the Share Holders for the entire duration of my career and I am still supporting them with any technical issues and 95% of their video conferencing needs on site or off site that span globally for small meetings to global town hall meetings.• Direct conferencing vendors to setup new conference rooms, implementation to the new touch panel interface and make programming changes to existing conference rooms.• Administer Cisco WebEx accounts and BallyBox.com including creation, deletion and troubleshooting for the applications.• Supported 3 years of G2E from Helpdesk support the first 2 years and this last year I supported the team as a Network Administrator.• Implemented the network starting with the Viso diagram and programming of the switches for G2E in 2015 from Visio with a plan of server, distro and access switch placement including directing union team members at G2E where to lay the network cabling down prior to the build.• Support a user base of over 3,500 users over the phone and across 4 buildings here in Las Vegas for troubleshooting computer needs from software and hardware issues, network connectivity and cell phone issues.• Provide after hours on-call technical support approximately once every 5 weeks for a full week at a time.

● Actively monitored networks on SNMP for network outages and bounce SonicWALL connections in attempt to restore them using SNMP management and contact properties/circuit providers to resolve connectivity issues by escalating to site IT and network administrators.● Manage ATMs’ using Pro View and SupportNox to remotely reboot, shutdown, read events and dispatch service providers to fix the terminals.● Provide technical phone support to install/fix/get access to applications/peripherals such as Central Credit, QuikReports,Support Nox, and QCPW.● Respond to user internal and external requests via email and phone for password creation/resets to all GCA applications including domain and email accounts and have them up and running.● Resolve internal user computer connectivity issues, program installs and maintain printers and install toners for users.

● Technology Project Lead leading both full time and contracted employees to refresh and setup new school computers and networks● Imaged Dell Optiplex PCs’ (model numbers - GX240, GX260, GX270, GX280, GX620, GX745, GX755 and GX780).● Programmed IP configuration on Xerox printers to communicate on existing networks (model numbers - 3400, 3450 and 3500).

● Configured and ran equipment checks of Valere UPS, Foundry and Ciena switches using Secure CRT and web interface.● Subject Matter Expert for Commissioning Scheduling System for enhancements and fixes of the system with programmers in both India and in the Unites States.● Responsible for developing and accurately maintaining integrated master/sub-project schedules, ensuring logic is maintained.● Coordinate work activities with project team members, progressing schedules and assisting in identifying and resolving schedule conflicts.● Interact with Project Managers concerning any changes in production schedules that may be needed that will affect their customer base.● Analyze validity of schedules submitted by outside parties contributing to the project.

● Explain, demonstrate and sell Clear 4G and services/prices on a home to home basis.● Setup Clear equipment such as home modem, mobile usb and or phone adapter depending on customer’s needs.● Pitch, explain and sell available Dish Network plans available to customers.

● Processed payroll and attendance of all employees.● Managed front office and 3 employees running secretarial duties and the nursing office.● Utilize banking software for all incoming monies such as sales of snacks and fundraisers.● Purchase products such as books, toner and other related school items for staff.● Enter all work orders for broken or defective equipment into Maximo Work Order system.

● Provide technical assistance to end users in order of submittal from end user onto online work order ticket system.● Use Deep Freeze Console 5 and 6 to manage computers for updates and reimaging.● Created and distributed images to PCs’ using Symantec Ghost Cast Server and created /distributed images for Macintosh machines using NetRestore/NetRestore Helper.● Maintained hardware over 900 computers such as Dell PC model numbers GX240, GX260, GX270, GX280, GX620 and GX745.● Replaced mice, keyboards, hardrives, CD-ROMs and fans for Dell computers.● Setup IP configuration and troubleshooted connectivity issues for Xerox printer models Phaser 3400, 3450 and 3500.

● Programmed Extreme and Milan switches using Tera Term, Web Browser and TFTP software.● Imaged Dell Optiplex PCs’ (model numbers - GX240, GX260, GX270, GX280, GX620, GX745, GX755).● Imaged Macintosh laptop and desktops using terminal.● Programmed IP configuration on Xerox printers to communicate on existing networks (model numbers - 3400, 3450 and 3500).● Installed network equipment in head end rooms and IDFs’ such as UPS, Milan and Extreme switches, routers, patch cables and fibers.● Adjusted LAN racks to provide 1 unit space between switches and mounted them.● Tested network/network drop speed integrity using Ixia Q-Check.● Troubleshooted network using a toner and terminated fiber as needed.● Trained coworkers to work various aspects of the department such as imaging, post configuring, and deploying computers to programming switches.● Performed Quality Assurance audits; checked deployment team hardware inventory against physical location and physical setup, bond stamped certified hardware.● Became a Technology Project Lead as a contractor and led both full time and contracted employees to refresh and setup new school computers and networks

● Led the continuous process improvement team of groups of five or more people in a group on three separate occasions in alignment with company goals for lean manufacturing improvements.● Designed, modified and maintained the Document Control database for the G.R.P. Quality Assurance and Delta Quality Assurance departments for more than 11 coworkers.● Organized/filed build documents in a large storage onsite area with over 300 storage boxes. ● Coordinated with Iron Mountain storage facility and archived work instruction documents.● Reviewed military defense hardware build documents for discrepancies, cross referenced drawings and processes, collaborated with 3 different quality departments to resolve issues with hardware and paperwork.● Attended and provided feedback in meetings with engineers and manufacturing to refine processes for the G.R.P., Delta, and International Space Station programs.● Coordinated with California Boeing company to build hardware documents for the International Space Station program according to their needs and specifications.● Submitted completed hardware build documents to onsite government customer for approval of build documents and hardware for government buy off.● Maintained company confidentiality in accordance with company rules and regulations.