Mike Cisneros Email & Phone Number

Las Vegas, NV, US

Las Vegas, NV, US

Las Vegas, NV, US

Las Vegas, NV, US

• Supported all three CEO’s, their Board or Director teams including the Share Holders for the entire duration of my career and I am still supporting them with any technical issues and 95% of their video conferencing.
• Direct conferencing vendors to setup new conference rooms, implementation to the new touch panel interface and make programming changes to existing conference rooms.
• Administer Cisco WebEx accounts and BallyBox.com including creation, deletion and troubleshooting for the applications.
• Supported 3 years of G2E from Helpdesk support the first 2 years and this last year I supported the team as a Network Administrator.
• Implemented the network starting with the Viso diagram and programming of the switches for G2E in 2015 from Visio with a plan of server, distro and access switch placement including directing union team members at G2E.
• Support a user base of over 3,500 users over the phone and across 4 buildings here in Las Vegas for troubleshooting computer needs from software and hardware issues, network connectivity and cell phone issues.

Las Vegas, NV, US

• Actively monitored networks on SNMP for network outages and bounce SonicWALL connections in attempt to restore them using SNMP management and contact properties/circuit providers to resolve connectivity issues by.
• Manage ATMs’ using Pro View and SupportNox to remotely reboot, shutdown, read events and dispatch service providers to fix the terminals.
• Provide technical phone support to install/fix/get access to applications/peripherals such as Central Credit, QuikReports,Support Nox, and QCPW.
• Respond to user internal and external requests via email and phone for password creation/resets to all GCA applications including domain and email accounts and have them up and running.
• Resolve internal user computer connectivity issues, program installs and maintain printers and install toners for users.

Las Vegas, NV, US

• Technology Project Lead leading both full time and contracted employees to refresh and setup new school computers and networks
• Imaged Dell Optiplex PCs’ (model numbers - GX240, GX260, GX270, GX280, GX620, GX745, GX755 and GX780).
• Programmed IP configuration on Xerox printers to communicate on existing networks (model numbers - 3400, 3450 and 3500).

• Configured and ran equipment checks of Valere UPS, Foundry and Ciena switches using Secure CRT and web interface.
• Subject Matter Expert for Commissioning Scheduling System for enhancements and fixes of the system with programmers in both India and in the Unites States.
• Responsible for developing and accurately maintaining integrated master/sub-project schedules, ensuring logic is maintained.
• Coordinate work activities with project team members, progressing schedules and assisting in identifying and resolving schedule conflicts.
• Interact with Project Managers concerning any changes in production schedules that may be needed that will affect their customer base.
• Analyze validity of schedules submitted by outside parties contributing to the project.

• Explain, demonstrate and sell Clear 4G and services/prices on a home to home basis.
• Setup Clear equipment such as home modem, mobile usb and or phone adapter depending on customer’s needs.
• Pitch, explain and sell available Dish Network plans available to customers.

Las Vegas, NV, US

• Processed payroll and attendance of all employees.
• Managed front office and 3 employees running secretarial duties and the nursing office.
• Utilize banking software for all incoming monies such as sales of snacks and fundraisers.
• Purchase products such as books, toner and other related school items for staff.
• Enter all work orders for broken or defective equipment into Maximo Work Order system.

• Provide technical assistance to end users in order of submittal from end user onto online work order ticket system.
• Use Deep Freeze Console 5 and 6 to manage computers for updates and reimaging.
• Created and distributed images to PCs’ using Symantec Ghost Cast Server and created /distributed images for Macintosh machines using NetRestore/NetRestore Helper.
• Maintained hardware over 900 computers such as Dell PC model numbers GX240, GX260, GX270, GX280, GX620 and GX745.
• Replaced mice, keyboards, hardrives, CD-ROMs and fans for Dell computers.
• Setup IP configuration and troubleshooted connectivity issues for Xerox printer models Phaser 3400, 3450 and 3500.

• Programmed Extreme and Milan switches using Tera Term, Web Browser and TFTP software.
• Imaged Dell Optiplex PCs’ (model numbers - GX240, GX260, GX270, GX280, GX620, GX745, GX755).
• Imaged Macintosh laptop and desktops using terminal.
• Programmed IP configuration on Xerox printers to communicate on existing networks (model numbers - 3400, 3450 and 3500).
• Installed network equipment in head end rooms and IDFs’ such as UPS, Milan and Extreme switches, routers, patch cables and fibers.
• Adjusted LAN racks to provide 1 unit space between switches and mounted them.

• Led the continuous process improvement team of groups of five or more people in a group on three separate occasions in alignment with company goals for lean manufacturing improvements.
• Designed, modified and maintained the Document Control database for the G.R.P. Quality Assurance and Delta Quality Assurance departments for more than 11 coworkers.
• Organized/filed build documents in a large storage onsite area with over 300 storage boxes.
• Coordinated with Iron Mountain storage facility and archived work instruction documents.
• Reviewed military defense hardware build documents for discrepancies, cross referenced drawings and processes, collaborated with 3 different quality departments to resolve issues with hardware and paperwork.
• Attended and provided feedback in meetings with engineers and manufacturing to refine processes for the G.R.P., Delta, and International Space Station programs.