• Oversees daily financial management of all initiatives sold at Simon Guest Services• Responsible for representing Simon to customers by providing high quality, efficient, and friendly service• Ability to respond to customer inquiries and advise on the appropriate resolution• Trains new Guest Services Representatives on policies and procedures of the Simon Property Group in addition to activities, promotions, and services provided at Simon Guest Services• Directly supervise the performance of guest services staff to ensure a productive work environment; which includes recruiting, interviewing, hiring, and training of all Guest Services Representatives, as well as conduct all necessary discipline procedures, annual job reviews, and HR payroll increases• Responsible for communicating goals and performance expectations for all team members• Manages staffing and schedules for Simon Guest Services• Maintains a good rapport with mall staff, regional staff, home office, and partner representatives and provides feedback regarding key areas• Serves as a liaison to tenants in communicating corporate and local marketing initiatives• Provides support and assistance to co-workers and to other departments as requested by Director of Marketing; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals• Ensure compliance with all policies and procedures pertaining to Simon programs• Assists in the marketing of the center to tenants as well as Guests with the expectation of improving Guest and tenant perception of the center• Develop programs to build incremental personal and corporate gift card sales through research, marketing efforts and networking events

Simon is a global leader in retail real estate ownership, management and development and a S&P 100 company (Simon Property Group, NYSE: SPG). Simon’s industry-leading retail properties and investments across North America, Europe and Asia provide shopping experiences for millions of consumers every day and generate billions in annual retail sales. Simon’s Stanford Shopping Center is Northern California’s premier open-air shopping and dining destination with more than 140 world-class specialty stores, ranging from luxury brands to local favorites.Core Responsibilities: • Achieving both corporate and vendor sales goals. • Driving club program memberships to maintain and increase memberships. • Educate customers on new products to increase sales.• Enhancing the customer experience by providing quality assistance and in-depth product knowledge. • Planning and executing club member events. • Handled all general phone calls and called customers to drive and maintain sales. • Repeatedly awarded “Perfect Score” 5 different times from undercover customer service agents. • Commended by supervisors for flexibility in changing work hours during scheduled off-days for absent employees. • Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.

Bjorn Mead was founded in 2012 by a family who wanted to bring the amazing quality and complexity of home brewed mead to the mass market. Mead is wine fermented with honey, and can have fruits, spices, or other flavors added to it to add complexity. Bjorn believes in providing high quality, artisan mead, that people from all walks of life can share and enjoy. Core Responsibilities: • Assisting owners in sales, marketing, events, and projects. • Winemaker - Making honey wine. • Hardware, Software, and Network maintenance and repair. • Advising owners on various technologies to secure and back up their data. • Assisted in marketing, using Photoshop.