- Answering incoming inquiries by telephone, email, face to face and community events.- Qualifying inquiries for our programs.- Caring for people’s well being as part of our core service.- Supporting our clients.- Providing Warm Referrals.- Using several resources to research Child Removal and Family History.- Contributing to the team to provide gold-plated service and support.

Due to creating 100% increase in sales between 2020 - 2022 this led the need to divide the role into Service Sales and Service Coordinator.- Prioritising emails & phone calls.- I am responsible for the continual growth of sales for new & existing customers for contracted servicing & repairs of their assets.- Calculate quotes for Servicing & Repairs, sending to our customers and converting the sales.- Maintaining good relationships with our customers.- Working as a part of a team with the Service Coordinator, Technicians, Projects, Production & Design, Management & Accounts.- Raising Requisitions for parts.

When I started with Greene Fire, I needed to change the general service customer base from reactive customers to service contract customers by implementing Service Contracts, allowing the available resources to be scheduled and planned more efficiently and increasing reaction times whencustomers had emergencies. I convinced management to appoint a fully designated servicetechnician which changed the business, where this technician became an invaluable resource, having the ability to float between the Service, Production and Project departments.My role involves the following: -- Qualifying customers, to identify if they would be better suited to a service contract or aninfrequent customer, to reflect what level of service that would be appropriate.- Managing & prioritising incoming customers for Technical, Certification, Servicing & Repairenquiries.- Competently use Greentree program, Outlook, Word, and Excel.- Researching the database to correctly identify the type of asset/s they have in the building.- Manage Warranty and DLP issues.- Scheduling planned dates, times, resources, materials, production dates for servicing and repairs.- Communicating inductions and WHS information to the technicians for upcoming work so that weare prepared to attend ahead of time.- While I do not have the value of the turnover I have generated since starting in this role, I canhonestly state that the workload has doubled in the last 12 months, which would be reflective of the turnover I have developed.- I have developed sales to the point, where we have needed to add an additional administrativeperson to the team.- In work life, a successful player is part of a team which I embrace whole heartedly.

Maintaining existing contracted customers through excellent customer service and listening to their needs.Growing the number of contracted customers through actively sourcing their details to supply an excellent and reliable service at competitive prices.Actively grow the business each year with 82% growth in year one and 38% in the year two.Following up quotes for an improved conversion rate.Actively engage in conversations with our customers and the work team for improved results.Work with the technicians to provide all the site details, tools and ensure they have completed the site inductions and are compliant.File service reports to show a clear timeline of servicing, repairs and issues for each site.Qualify if a customer has a Warranty or a Repair issue and act accordingly.

In this role I have been responsible for co ordinating technical information and production time lines to the sales groups nationally and the production teams. Work as part of a team with Sales, Production, Logistics, Purchasing and Human Resources. Update old BOMs and product drawings for an improved, efficient and cost saving for the company.Delivering products in spec, in full and on time.Managed one of the workshop departments whilst the manager was on long service leave over a 6 week period.My involvement resulted in 15% growth in the production discipline I was scheduling combined with the office production support I supplied to the sales groups.

Maintained and developed a large client base.Provided excellent customer service, by listening and identifying our customers needs.Worked closely with the sales groups to provide products in spec, in full and on time.Worked closely with the Sales Manager to achieve increased sales growth every year.Worked as part of a team to assist each other to grow with the Company.Maintained a large number of customers nationally from head office.Closed many sales on the telephone with a can do order maker attitude combined with my sales and technical knowledge.Supported the Company during relocation.Supplied technical drawings to our customers for approval.

Maintained and developed a large client base in NSW.Provided excellent customer service.Worked closely with the sales executives to provide products to our customers.Worked closely with the Inventory Control officer to maintain minimum stock levels.Develop new business through direct marketing.Achieved more sales growth than previous employees in this role.