Responsible for the operation and management of a 180-unit active senior, independent living community in accordance with the standards and guidelines of the Owners/Board of Directors, Discovery Management Group, and all applicable federal/state/local laws and regulations. • Lead staff and residents toward realization of corporate mission and goals. • Accountable for business development and top line growth for the community.• Managed external business development strategy.• Responsible for the provision of resident care and wellness systems.• Oversee quality assurance and regulatory compliance for entire community including risk mitigation, incident investigation and resolution.• Maintains adherence to financial goals and objectives to maximize capital partner returns. • Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate. • Manage variable and other productive labor to benchmarks adjusting timely to occupancy and service level changes. • Responsible for submission of all financial reporting metrics. • Established and delivered exceptional customer service and improved community satisfaction.• Achieved outstanding resident and team member engagement.• Responsible for P&L management, ensuring return on investment and NOI.

Provided active leadership, financial accountability and operational oversight with attention to strategic growth, business development, exceptional customer service and efficiencies. Developed relationships with key clients to maintain and expand company market share. • Gained market share via operational startups in WA and OR without existing business presence.• Accomplished multi-site management through strong leadership and team development. • Created and executed strategic growth through selective competitive bid process and winning contract with major healthcare system (5 hospitals).• Managed 250 employee workforce of non-exempt, exempt, organized, supervisory and management personnel. • Secured long-term municipal 911 contract in Oregon. • Generated annual revenue of $60 million in first three years of operations 2012-2015. • Reduced expenses (fixed and administrative operating) by $550K in single operating entity through implementation of key performance indicators and aggressive cost containment measures. • Realized substantial reduction in AR balance of more than 6% by implementing more focused and claims management processes.• Completed full integration of acquired company in Michigan. • Managed culture change throughout implementation roll out of corporate-wide IT systems.• Delivered world-class customer service through transparency, communication and compliance with performance-based contracts.

TX | TN | WAEngaged in active leadership, operational oversight and strategic growth while ensuring fiscal responsibility and exceptional clinical care in three different geographical market areas. Through hands-on business development and client relationship building, increased company market share in new locations. Managed budgets ranging from $12 million to $42 million. • Managed multiple operational locations and departments while expanding into new markets.• Oversee workforce of 200 non-exempt, exempt, organized, supervisory and management level employees.• Accomplished successful negotiation and renewal contracts for hospital and municipal 911 services.• Produced revenue increase YOY of $1M annually on existing business through strategic growth.• Realized strong customer/client relationships through consistent and open communication.• Won competitive 911 contract for municipality in middle Tennessee which expanded company market share.• Completed successful contract renewals for both municipal and healthcare facilities in multiple market areas.• Negotiated and signed labor agreement with organized workforce that had no net impact on company financials.• Managed exclusive contract for Ft Worth and 13 municipalities.• Obtained exceptional response time compliance for 23 consecutive months.• Realized profitability of $150K per month in fixed revenue contract through aggressive cost containment processes.• Produced strong relationships with healthcare facilities and municipal leaders.

Directly responsible for the provision of performance-based 911 emergency medical care in multiple counties in South Texas including Montgomery, Grimes, Polk and Galveston. Oversee non-emergency, inter-facility ambulance transportation operations in five counties. Accountable for all aspects of day-to-day operations including contractual performance (response times), clinical care, financial viability and operational logistics. Managed budgets ranging from $3 million to $7 million.• Managed multi-site, performance-based, non-emergency ambulance provider agreements for large hospital healthcare system (6 hospitals)• Established strong relationships with key stakeholders in both private and municipal capacities.• Secured contract for 911 ambulance services with Texas City, Texas. • Provided dedicated staffing and neonatal ambulance for world renowned pediatric hospital.• Strategically increased market share through competitive bidding processes.

Managed daily shift operations for county-wide emergency medical services system covering 1,080 square miles and 250,000 residents. Direct accountability for response times, staffing, employee management and key stakeholder relationships. • Managed fleet of 15 Mobile Intensive Care Unit ambulances for large municipality covering 1,080 square miles.• Ensured all vital positions were staffed on a 24-hour basis.• Respond to mass casualty incidents.• Provided patient care to sick and injured patients.• Responsible for training and mentoring Emergency Medical Technician and any students from local fire departments and/or community colleges. • Maintained strong working relationships between ambulance crew and local first responder agencies (fire and police).