• Ensuring the company achieves a sustainable profit to develop and continue to grow • Production and maintenance of company Health and Safety Policies and Procedures• Successfully designed and implemented new budgeting models to allow more accurate forecasting and tracking of company budget• Ensuring all itineraries achieve the desired outcomes of the venture for the client and are operationally deliverable• Oversee management of full customer journey from sign-up to post-expedition review, ensuring all information is collected and distributed effectively, including medical information for screening, whilst delivering the best quality and seamless service • Production of marketing and sales material for the sales team, alongside the Sales Manager, ensuring all copy is representative of the product and season of travel• Selection, negotiations and contracting of all in-country delivery partners across all destinations• Production and maintenance of all safety management documentation, including safety audits, risk assessments and medical emergency/evacuation plans. Successfully implemented new safety management system following liaison with several stakeholders to improve clarity of standard operating procedures and safety standards• Managing all Expedition Leaders from recruitment and selection to training and management• Recruitment and line management of Operations team• Working closely with the Managing Director in the planning of the strategic direction of the company, specifically focussed on the operational delivery of our products.

• Overall responsibility for the Global Action Operations Team, including setting and oversight of the Operations Cycle:• Ensuring all itineraries are deliverable, in-budget and suitable for Global Action participants• Development and implementation of Safety Management Policy and Plans• Gaining and ensuring compliance to appropriate standards• Reviewing all risk assessments and safety evacuation plans for each destination• Overseeing back-up duty management system• Ensuring groups have appropriate safety equipment; management of group equipment orders • Oversee medical screening and provision• Expedition Leaders:• Run leader selection and contracting• Ensuring the correct leaders are sourced for itineraries, as per the leader matrix and all qualifications are on file as appropriate• Ensure all leaders are sufficiently trained on Global Action Safety Management System and Global Learning• Line management of the Global Action Operations Team• Oversight of all customer operations processes, including participant and school leader correspondence, payments, webpages and workshop logistics• Facilitating Global Learning Workshops, Leader’s Workshops, Parents’ Information Evenings, and Build Up Days in agreement with the Programmes Manager

• Responsible for over 200 International and Tanzanian Young People, including those from disadvantaged backgrounds, and 75 Volunteer Managers, across 20 project sites annually in rural Tanzania• Produced and updated policies to ensure the safety of our volunteers and operations, including:o country risk assessment to identify and outline management of risks of operating in Tanzaniao crisis management plan to document procedures for managing a serious incident o country evacuation plan to outline plan for removal of full expedition should a need arise• Lead for all volunteer and volunteer manager inductions, including health and safety, communications and crisis management training• Head up the medical team, consisting of a fieldbase lead medic and medics out on project sites to oversee all medical decisions from casualty evacuations to treatment of chronic conditions on site.• Identified and oversaw the set up of three new trekking routes including area selection, route setting, emergency evacuation planning and local guide recruitment• Responsible for strict control, setting and forecasting of an annual budget in excess of £300,000 • Recruited, trained and manage the National Staff Operations Team including Transport and Logistics Manager, Operations Coordinator, Drivers and Logistics Interns • Initiated and developed relationships with local and international project partners to deliver meaningful sustainable development projects through youth• Management of the expedition Photographer and Communications Officer to ensure that external communications via the expedition blog are maintained and in line with the Raleigh communications guidelines• Produce a series of expedition reports commenting on the success of the projects, development of the Young People and any incidents, near misses and medical matters, for a number of audiences including internal safety system reviews, audits against BS8848 and fundraising

• Arrange volunteer and volunteer manager induction training schedules and delivery of sessions including health and safety, communications and crisis management training• Lead the trek training sessions, ensuring that all adventure leaders demonstrated the correct group management and safety considerations whilst trekking and setting up camp• Oversee day-to-day operations of project groups, including the schedule of the trekking groups and liaison with the local guides• Provide support and advice to all group managers in the field on project or group related issues, including mediating conflict resolutions and complex behaviour management

• Responsible for leading groups of 17-24 year olds on adventure challenges through pristine tropical rainforest in Malaysian Borneo• Successfully managed groups to ensure the trek was carried out safely, whilst providing the challenge desired, through effective collaboration with local guides• Coordinated the trekking elements of an environmental project tasked with moving building equipment 24km into pristine tropical rainforest, along a route not used for nearly 10 years• Empowering the volunteers through delegation of management of certain activities, including day leaders• Facilitating and supporting the volunteer’s development through structured review and feedback activities

• Project management in medical communications• Successfully managed three accounts and their budgets of projects of a combined total of over £2,000,000• Managed the production of a successful proposal worth nearly £1,000,000• Responsible for mapping and improving the project management cycle, resulting in a reduction in production time and increased output quality.

• Successfully produced and ran market leading pharmaceutical conferences, from conception to delivery• Identified and recruited expert industry speakers, whilst ensuring the strict speaker budget was managed• Liaising with logistics teams to ensure all operations carried out effectively and oversee on-site management of the event, including liaison with local delivery partners.

• Telesales for delegate spaces at Life Science conferences • Consultative sales identifying clients training requirements and matching to an extensive portfolio of conferences• Outlining the current industry needs and feeding back to the production teams• Communication skills to acquire the relevant information from contacts

• Public health services• Responsible for operating the switchboard• Managing diaries for the team• Providing general administration and office support to the team, including the distribution of incoming mail, producing spreadsheets, photocopying and other general clerical duties• Aided in the organising and setup of conferences and training days, including producing supporting material and dealing with finances from the bookings