Mike Cook Email & Phone Number

Waco, Texas Area

Managing the people and processes associated with Customer Service, Special Accounts, Purchasing, AP, IT, Shipping, Receiving, Warehouse Operations, Fulfillment, Facilities, and Maintenance.

Waco, Texas

Waco, Texas Area

Oversee the daily operations of the warehouse, shipping, receiving, and fulfillment areas. Ensure all SLA's are met. Develop and implement process improvements to ensure continuous customer satisfaction while reducing costs and increasing efficiencies. Lead and develop a diverse team of 15 associates and 2 team leaders.

Duluth, Georgia

Manage all storage and release activity across eight local and regional vendor warehouses. Develop and implement programs to ensure continuous process improvement. Drive business initiatives to increase revenue. Manage business unit responsible for supporting a large strategic account generating 10 million dollars in annual revenue. Lead and develop a team of 21 associates and supervisors in the areas of Purchasing, Inventory, Receiving, Material Handling, Picking, Packing, and Shipping.

Duluth, Georgia

Manage a 21 person business unit charged with supporting a large strategic account generating 10 million dollars in annual revenue. Manage Call Center, Customer Service Team, Kitting and Fulfillment operations, all storage and release activity across three separate warehouses. Work with internal sales staff and customer's marketing team to drive increased revenue. Develop and implement programs to ensure continuous process improvement.

Duluth, Georgia

Manage all warehouse and fulfillment activity for a large strategic account. Responsible for creating work flows and processes to ensure continuous process improvement. Implemented best practices in warehousing, inventory, order fulfillment, and shipping.

Greater Atlanta Area

• Completed Six Sigma Greenbelt training.• Relocated the Recovery Department to new facility ahead of schedule.• Reduced process cycle time from greater than 180 days to same day in less than two months.• Leveraged process improvements and increased efficiencies to reduced headcount by 50%.

Greater Atlanta Area

• Lead team through transition from Credit Card Operations Center to Bankruptcy Processing Center.• Managed regional network of bankruptcy representatives and legal counsel.• Successfully represented Sears’ security interest in merchandise during bankruptcy proceedings.• Managed a team of 150 associates and 10 team leaders.

Greater Atlanta Area

• Lead team through transition from Credit Card Operations Center to Bankruptcy Processing Center.• Managed regional network of bankruptcy representatives and legal counsel.• Successfully represented Sears’ security interest in merchandise during bankruptcy proceedings.• Managed a team of 150 associates and 10 team leaders.