Mike Cope Email & Phone Number

Monrovia, Ca, Us

Monrovia, California, Us

The IT Director of Business Systems leads and oversees the technology systems that support the operations of all internal business applications, including financial, legal, marketing, risk management, human resource, and reporting platforms. The IT Director of Business Systems leads and oversees the day-to-day tasks of analysts, developers, and administrators to ensure the effective enhancement, integration, and operation of SaaS applications that support our business functions.

Beverly Hills, Ca, Us

Senior executive responsible for leading internal technology development programs including ERP system development (NetSuite), Information Security, Infrastructure, and Business Operations. Act as Company’s internal ERP admin responsible for day to day break fix and enhancement requests in NetSuite.Also accountable for all technical initiatives related to Supply Chain, EDI, Warehouse Management, Finance and Accounting. Plan and direct all program schedules and budgets while working with cross functional teams. Ultimately responsible for monitoring and delivery of all programs from inception through delivery. Manage network infrastructure team responsible for connectivity and security across multiple locations. Manage both physical and cloud infrastructure. Manage help desk team at our Distribution Center that is responsible for all operational and infrastructure needs including server, network, and productivity tools.

Beverly Hills, Ca, Us

Manage all Information Technology budgeting and spend for the enterprise. Direct and lead all internal technology development programs including ERP system development (NetSuite), Information Security, Infrastructure, and Business Operations. Company’s sole internal ERP admin responsible for day to day requests in NetSuite.Single point of technology accountability for anything related to Supply Chain, EDI, Warehouse Management, Finance and Accounting. Plan and direct all program schedules and budgets while working with cross functional teams. Ultimately responsible for monitoring and delivery of all programs from inception through delivery.

Santa Ana, California, Us

Manage a team of business analysts responsible for the corporate IT development intake process. Provide business requirement analysis and estimate the financial, infrastructure and development resource needs for all IT development requests. Manage the IT capital and expense financial planning process supporting corporate finance budgeting. Responsible for managing the executive financial review process for major IT investments incorporating business case presentation and ROI forecasting. Financial change control administrator for all in-flight projects across all business lines as well as infrastructure pricing. Financial administrator for Infrastructure procurement capacity accounting process.Responsible for designing the business intelligence framework for tracking all Infrastructure service pricing across all divisions. Built and designed the current IT TBM framework for Cloud and On-Premise infrastructure pricing for business customers. Built a financial model to help product owners make cloud migration decisions for their applications.

El Segundo, Ca, Us

System administrator and finance lead for the IT Total Cost of Ownership software platform (Apptio). Responsible for creating and presenting business case analysis for strategic capital project requests in IT, including multi-year blueprint initiatives. Managed ad hoc cost analysis requests to support expense control or future planning. Key Accomplishments:• Successfully developed, built, and implemented IT Cost of Ownership software platform (Apptio). Designed all necessary allocation models for cost generation and integrated over 10 different systems (SAP, CA, BI, etc.) to produce real-time cost reports of IT applications and services with visibility to business unit consumption. • Supported the business case analysis and requirements analysis for the implementation of firm’s desired TLM/HRIS system (Kronos/Workday) from current ADP Software Suite. Migration estimated to reduce annual support cost by millions and save additional costs in unwanted PTO payouts and internal manual FTE support.• Designed the process for and supported system enhancement (SAP,ADP) to automatically track and reconcile capital participation of vendor labor spend on IT capital projects (CA’s Clarity).• Supported the firm’s redesign of the employee time entry process to address errors in reporting project capitalization and financial reporting.

El Segundo, Ca, Us

Sole analyst responsible for supporting firm’s entire IT Infrastructure Operations project portfolio. Responsible for providing definition and analysis of project requests, detailed functional business requirements for approved projects, and on-going support for projects in execution. Also was responsible for managing Business Analyst Service Desk and a team who supports the IT Technical Support channel.Key Accomplishments:• Key business analyst responsible for the redesign and implementation of the firm’s IT Capacity Management and Project Tracking system (CA’s Clarity) for the purpose of improving resource capacity management and the ability to accurately stage and staff IT capital projects.• Reduced the Business Analyst service desk request processing time from 55 days to 9 days by providing executive reporting, increasing cross functional communication, and implementing traceable service level agreements between IT Lifecycle support teams

Guided by Six Sigma principles and methodologies, analyzed current operational methods and structures and determine ways to streamline them. Created and implemented plans to enhance processing, service time, and error rates. Led teams through process and make structural changes when necessary. Key Accomplishments • Saved the company millions annually in licensing fees by creating a process that correctly identified unused licenses by state.• Reduced firm’s operating expenses by millions by overhauling the Employee Discount program and eliminating discounts given to individuals in error.• Redesigned firm’s Investment Adviser Program to optimize workflow and remove three departments from paperwork processing. Reduced operational cycle time by 8 days (from 12 to 4 days) enabling $700,000 increase in 2009 revenue projections

Managed team of 5 responsible for reconciliation of commission payments made to sales team. Main liaison for annuity carriers for day-to-day issues dealing with electronic commission and position files. Annuities make up 51% of firm’s business with more than $15 billion in client positions.

B.S, Finance

Diploma