• Executed in-depth background investigations for individuals requiring access to sensitive or classified U.S. Government information, including conducting face-to-face interviews, organizing meetings with relevant parties, and performed extensive record searches across various institutions. • Compiled and documented information obtained during investigation in clear, concise reports across various government applications. • Possess an active DoD Top-Secret security clearance.

• Conducted compliance risk assessments, quality assurance reviews, and monitored compliance processes, including company-wide compliance training.• Supported compliance across various business units, marketing requests, regulatory change management, and other assigned duties.• Evaluated regulatory updates from the FDIC, OCC, and CFPB to assess their impact on bank operations, communicated relevant changes to business units, and tracked implementation to ensure compliance.• Prepared detailed reports outlining findings and provided recommendations for policy, procedure, and workflow enhancements.• Performed QA monitoring of regulatory compliance through a data-driven compliance reporting process.

• Investigated and approved anomalous high-risk wire transactions and reviewed ATM transactions for suspicious activity before completing regulatory reporting to the BSA group.• Administered the Medallion STAMP program, overseeing employee enrollment, training, and record maintenance.• Oversaw the completion of new account openings and KYC documentation, ensuring full accuracy and compliance with bank policies and regulatory requirements.• Monitored banking reports to confirm adherence to Regulation CC thresholds.• Assessed check validity to prevent fraud, including client outreach and escalation as needed.• Conducted pre-audits of banking locations to ensure compliance with operational guidelines and prepared staff for annual internal audits.

• Planned and conducted financial, operational, and compliance audits in line with the annual internal audit plan.• Held meetings, interviews, and walkthroughs with branch management and personnel to assess and discuss operational controls.• Executed testing in specified areas, identified and reported potential issues to line management and the department head.• Documented sample selection, fieldwork assessments, testing results, and operational risk conclusions clearly and concisely in reports to senior management

• Scheduled and supervised staff in branch operations, teller functions, and sales.• Monitored and approved staff timekeeping records for payroll and assisted newly hired branch staff with benefit enrollment.• Coached, developed, supported, and motivated staff to deliver exceptional client service.• Ensured branch staff compliance with policies, procedures, and regulatory banking requirements to achieve a passing annual audit score.• Coordinated training and communication with branch staff to prevent fraud and reduce branch losses.• Assisted clients with transactions, including deposits, withdrawals, account research, foreign currency, negotiable instruments, safe deposit boxes, and account management.

• Led and managed risk operations for banking staff, including training on compliance, policies, and procedures.• Opened and maintained accounts while cross-selling products to meet quarterly branch sales targets.• Developed and mentored a diverse team, providing exceptional client service to build relationships and enhance client retention to achieve high customer satisfaction scores.