Supports ITSM, Automation, Standardization, Modernization and Business Intelligence initiatives in the Public Sector. Optimizes customer ITSM processes through System Center Service Manager 2019, System Center Orchestrator 2019, SQL Server Reporting Services, and SQL Server Analysis Services as well as enhancing and integrating with their current software tool sets.

Leads clients through ITSM driven improvements. - Delivers ITSM services including Workshops, Assessments, Service Improvement Programs and other IT operations consulting services. - Installs, Configures, and Optimizes current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery, particularly, but not solely, Microsoft System Center Service Manager, automation using PowerShell and System Center Orchestrator- Envisions and builds business intelligence and dashboard solutions for large enterprise business with primary focus on MSSQL, T-SQL, SQL Server Reporting Services and SQL Server Analysis Services- Transfers knowledge and instruction on best practices with customers to enhance the quality and efficiency of customer utilization of ITSM toolsets- Focus on DOD, the US Army, and US Special Operations Forces

Senior IT Configuration Manager for SOCCENT. Responsible for maintaining the Service Catalog consisting of software, contracts, and licensing management; lifecycle management, and software baseline configurations. Primary consultant for the change management process and technical advisory board in order to provide required services to the customer, reduce operating costs and ensure a strong network security posture through standardization. Develops and maintains Microsoft System Center Service Manager 2012 and Orchestrator 2012 as well as the SQL Server 2008 R2 Data Warehouse and 2010 SharePoint Self-Service Portal which provides the DOD an ITIL-based ticketing solution for incident, change, and service requests for 2 geographically separated unit's across the WAN.

Configuration Management for Enterprise Services. Oversees enterprise-wide change requests process, IT contracts, software licensing management and hardware lifecycle using Microsoft's System Center suite.

Managed a 9-mbr team of military and civilian network engineers providing enclave and tactical communications to geographically separated units and personnel.

As the Section Chief, led 85 USAFE Tier 3 support personnel (military & contractors) for Directory Services, Messaging Services, Storage & Recovery, Configuration Management services responsible for cohesive round the clock operations of the USAFE enterprise.

Led a team of 9 personnel (military & contractor) primarily responsible for Microsoft System Center's Configuration Manager 2007 and NetIQ's App Manager for USAFE's 60,000 users.

Supported leadership staff with their mobile and desktop communications.

Squadron System Administor responsible for all directory services, messaging, storage and recovery for air launched cruise missile systems and its corresponding telemetry data designed to enhance overall air war fighting and global strike capabilities of the B-52 platform.

System Administrator responsible for multiple servers (MS Windows, HP-UX, and Sun Solaris) including messaging (Exchange and AMHS), directory services (active directory), and backups (Backup Exec). Supported and enhanced capabilities in a post 9/11 world of multiple comm stations throughout the region in direct support of the Global War on Terror campaign, Naval Task Force Sea Sentry and the ensuing Iraqi Freedom campaign.