Michael Crawford Email & Phone Number

Texas, United States

• Created sales training platform• Built seamless RESTful APIs for external integrations• Utilized machine learning and LLM's with a focus on performance analytics for continuous improvement. • 25% increase in customer satisfaction• 30% improvement in project delivery timelines.• Work with diverse external B2B and B2C clientele

• Oversaw operational efficiency and team development, applying agile methodologies to streamline processes and enhance productivity.• Initiated a cross-departmental collaboration that improved project delivery times and significantly enhanced product quality.• Built and trained a high-performing sales team.• Created and implemented a comprehensive sales process and tech stack setup.• My efforts culminated in the successful execution of industry-leading conferences and a multi-platform advertising campaign that resulted in hundreds of attendees and dozens of SME speakers.• Enhanced customer success operations to improve product and reduce churn rate.• Successfully managed and coordinated multiple projects.• Conducted comprehensive market analysis, identifying key trends for target market penetration.• Developed and implemented effective market positioning strategies to increase brandrecognition.

• Spearheaded the end-to-end product lifecycle of GrabADos, from initial market analysis and customer research to agile development and launch. • Directed a cross-functional team of developers, marketers, and sales professionals to achieve a 20% market share of target segment within the first year. • Directly managed P&L operations of $12,000,000+• Grew Top Line Revenue 40%+ year over year• Executed roadmap planning for new features and improvements, leading to an exceptional 99% customer retention rate, significantly exceeding the industry average by 36%• Developed HIPAA-compliant digital health solutions that incorporated HL7 FHIR standards • Led the digital transformation initiative, incorporating JSON and RESTful APIs to streamline pharmacy operations.• Implemented data-driven enhancements, resulting in a 70% user adoption rate.• Secured a remarkable Net Promoter Score of 67, far surpassing the industry benchmark of 45.• Created statewide partnerships with healthcare providers in Texas, delivering superior care through innovative GrabADose medication packaging.• Strategically scaled GrabADose from a local initiative to a comprehensive statewide service.• Achieved a 96% medication adherence rate, surpassing the industry average by a notable 18%.• Drove significant process improvements, reducing medication fulfillment time from 14 days to just 2 days.• Created dedicated Customer success function for account and relationship management• Product Manager for proprietary Pharmacy Operating System, a zero-to-one product. Led product for UI/UX, patient pay, patient CRM, and patient communications• Project Manager for existing workflows, including: customer onboarding, fill optimization, adjudication & processing, and automated cabinet / multi-dose packaging training• Achieved Top 10% CMS Stars quality rating system as evaluated by Medicare Advantage and Prescription Drug Plans

• Launched a pioneering compounding program, customizing medications to meet individual patient needs, enhancing personalized care and patient outcomes.• Achieved a 52% decrease in on-hand inventory through revamping ordering processes, significantly improving cash flow and operational efficiency.• Designed and implemented a comprehensive patient onboarding process, significantly boosting patient engagement and satisfaction metrics.• Strategically optimized internal workflows, resulting in a 40% increase in team productivity and streamlined healthcare operations.• Developed and managed a formulary benefits plan for municipalities, including formulary strategy, management, reporting, and compliance.• Facilitated cross-functional collaboration to support data-driven decisions related to drug benefits.• Conducted over several thousand comprehensive medication therapy management (MTM) review sessions annually with eligible members, identifying and resolving medication-related problems.• Achieved Top 10% CMS Stars quality rating system as evaluated by Medicare Advantage and Prescription Drug Plans • Provided mentorship and training to a team of 10 MTM and Clinical support staff• Developed and implemented opioid case management protocols that reduced opioid misuse among patients while maintaining access to necessary pain management.

• Keynote speaker at Mckesson Healthmart Speakers Bureau, presenting on medication synchronization to thousands of colleagues nationwide.• Recognized as a pioneer in medication synchronization, sharing insights from implementing one of the nation’s first successful programs, leading to 40% growth in pharmacy operations.• Engaged with diverse audiences, providing expert answers and insights during live Q&A sessions, enhancing audience understanding and application of med synchronization practices.• Contributed to the advancement of pharmacy practices through influential presentations, driving increased adoption of medication synchronization in pharmacies across the United States.

Doctor Of Pharmacy (Pharm.D.), Pharmacy

Bachelor’S Degree, Biology, General