Mike Crump Email & Phone Number

Bloomington, In, Us

Bloomington, In, Us

Bloomington, In, Us

Directs all IT operational aspects for a diverse metropolitan technology environment for 35+ locations with 7 distinct data centers and servers rooms. Flexible VMware environment with 200+ virtual machines running Linux and Windows servers that support a diverse application environment that includes public safety, ERP, and public web applications. Working on a number of modernization projects related to network, virtualization, and hybrid cloud solutions.• Leading a multi-year project to modernize Cisco networking equipment across multiple physical locations connected via a private fiber network. • Migrating a traditional anti-virus solution to an endpoint detection and response solution with an end goal to implement a managed services solution.• Guiding a standard to migrate remaining physical servers and isolated Hyper-V environments to a more centralized virtualized solution using VMware.• Implemented a comprehensive Service Desk solution (incident management, problem management, change management) with ManageEngine ServiceDesk Plus.• Modernizing on premise data centers and servers rooms with improved structured cabling, UPS modernization, and best practices for cooling and security.• Working on initiative to move shift critical applications to a hybrid cloud solution to provide for improved availability and a more robust disaster recovery environment.• Working on initiative to move shift critical applications to a hybrid cloud solution to provide for improved availability and a more robust disaster recovery environment.• Formalizing departmental practices into a policy and procedure environment.• Leading a 24x7x365 support environment that includes public safety (police, fire, dispatch) and point of sale devices.• Modernizing multiple conference rooms/boardrooms/chambers to support flexible hybrid (onsite/offsite/public interfacing) environment.• Migrating a traditional PBX phone environment to a hosted voice solution.

Manage large and diverse managed private cloud for multiple business units with 250+ virtual machines and 200+TB storage. Large SAP environment (ECC, PCM BW, BO). Multiple operating systems including Windows, Linux, AIX, and i5/OS. Multiple data bases including MS SQL Server and Oracle. Manage relationship with primary vendor for daily and strategic functions. Manage data center related security and SOX activities. • Reduced data center costs• Increased data center resiliency and scalability• Focused on improving customer metrics• Team member on improving physical IT facilities at all remote locations• Continued reduction and cost improvements in moving from physical to virtual servers• Documented and tested disaster recovery plans• Led data center related projects• Managed critical vendor relationships

Oversee dynamic environment and managing multiple operating systems, 150+ virtual machines with 100+TB storage combined, and use major applications including SAP, PeopleSoft, Kronos, SQL Server, SharePoint, and Lotus Domino. Manage financial planning and budget execution as well as vendor selection and oversight for hardware, software, and services. Develop and establish procedures and policies related to info security and computer operations. • Managed budget with year to year decreases as well as regular budget to actual decreases• Improved procedures resulting in increased customer satisfaction• Microsoft SQL Server DBA for large and diverse environment• Commvault Administrator – implemented project to improve data backup and recovery functions• IT department lead for all audits• Technical lead on large Peoplesoft/AIX migration project• Improved server monitoring• Reduced costs in many areas

Courbevoie, Île-De-France, Fr

Supervised, trained and developed staff of 6 Operations Analysts and Help desk Technicians providing Level 1 to 3 support for 20 remote locations and corporate HQ. Manage financial planning and budget execution as well as vendor selection and oversight. Managed all aspects of AS/400 including communications, backup and recovery, performance management, security, and systems administration. • Focused on major reductions to services calls and improving customer satisfaction• Successful in maintaining highly reliable data center• Designed and implemented major data center redesign• Highly effective in maintaining world class server and application availability• Implemented ITIL based Service Management software• Systems administrator on business-critical systems• Application administrator for WebSphere and Domino

Bsba, Finance

Master Certificate, Information Security Management