Mike Truong Email and Phone Number

- Develop and execute preventative maintenance schedules per industry standards to maximize equipment lifespan and performance.- Provide tailored education and training to clients on device maintenance and operation, fostering strong client relationships and empowering users to optimize device performance.- Perform comprehensive servicing, maintenance, and installation of medical devices, focusing on exceeding client expectations and ensuring patient safety.- Deliver timely and… Show more - Develop and execute preventative maintenance schedules per industry standards to maximize equipment lifespan and performance.- Provide tailored education and training to clients on device maintenance and operation, fostering strong client relationships and empowering users to optimize device performance.- Perform comprehensive servicing, maintenance, and installation of medical devices, focusing on exceeding client expectations and ensuring patient safety.- Deliver timely and effective technical support via phone communication, troubleshooting issues and providing solutions to minimize downtime and ensure uninterrupted operation.- React promptly to emergency breakdowns and service calls, demonstrating agility and problem-solving skills to address issues and restore equipment functionality swiftly.- Maintain accurate records of service visits and equipment status, ensuring compliance with documentation requirements and enabling informed decision-making.- Manage inventory levels efficiently to anticipate and address breakdowns promptly, minimizing disruption to client operations.- Conduct repairs on medical devices in the workshop, leveraging technical expertise and resources to ensure quality repairs and minimize service turnaround time.- Demonstrate flexibility in work hours to accommodate client needs and emergencies, ensuring consistent support and service delivery.- Assist in service contract renewals and identify new business opportunities, contributing to the growth and success of the service department.- Undertake domestic and international travel as required to fulfil service obligations and support clients effectively.- Participate in a rotating weekend roster for on-call duties, providing clients with peace of mind knowing that prompt assistance is available. Show less

Face + Body Aesthetic Solutions at Cutera ANZ / Specialised in high-end aesthetic medical laser devices. Class 4 Laser.• Spearheaded designing and developing advanced laser and energy-based systems for medical and aesthetic applications.• Conduct rigorous testing and validation procedures to ensure product reliability and compliance with industry standards.• Identify opportunities for innovation, contributing to technology enhancements and market adaptation.• Collaborate… Show more Face + Body Aesthetic Solutions at Cutera ANZ / Specialised in high-end aesthetic medical laser devices. Class 4 Laser.• Spearheaded designing and developing advanced laser and energy-based systems for medical and aesthetic applications.• Conduct rigorous testing and validation procedures to ensure product reliability and compliance with industry standards.• Identify opportunities for innovation, contributing to technology enhancements and market adaptation.• Collaborate with healthcare professionals to tailor laser solutions for dermatological and aesthetic challenges.• Provide training resources to healthcare practitioners, ensuring proficient and safe use of Cutera's laser devices.• Offer technical support, address inquiries, and assist with equipment maintenance and troubleshooting.•Ensure laser systems adhere to regulatory requirements and industry standards.• Maintain detailed records, documentation, and reports related to product development, testing, and compliance.• Work closely with cross-functional teams of engineers, scientists, and healthcare professionals to achieve project goals and drive innovation. Show less

Cardio-Respiratory Diagnostics• Experienced using Customer Relationship Management (CRM) and SAP software.• Knowledgeable of Australian Standard AS 3551.• Working with healthcare professionals at NSW public and private hospitals and medical centres to ensure medical devices are serviced and QA on time.• Provided on-site technical support in regional hospitals and interstate.• Remote support on Hamilton Medical C6, T1, C1, C2, MR1, H900, SLE ventilators, QCore Infusion Pump,… Show more Cardio-Respiratory Diagnostics• Experienced using Customer Relationship Management (CRM) and SAP software.• Knowledgeable of Australian Standard AS 3551.• Working with healthcare professionals at NSW public and private hospitals and medical centres to ensure medical devices are serviced and QA on time.• Provided on-site technical support in regional hospitals and interstate.• Remote support on Hamilton Medical C6, T1, C1, C2, MR1, H900, SLE ventilators, QCore Infusion Pump, EDAN SE Series, Corpuls 3, Norav PC-ECG• Worked closely with other professionals and field engineers to maintain weekly KPIs and to provide excellent customer support.• Documentation and Report.• High-level troubleshooting of electrical medical devices.• Preventive Maintenance and Annual Certification and testing. Electrical safety test. Show less

• Managed internal and external stakeholder relationships and expectations. • Provided technical support and management with the company’s projects.• Prepare preliminary feasibility reports to assist the customer’s needs.• Organized team meetings and kept the communication bridge between stakeholders.• Vodafone, Optus, Telstra 5G network, etc, also NBN network installation.

I tutored students at UTS (University of Technology Sydney), providing academic guidance and support. I am skilled at creating engaging learning environments and adapting my teaching style to cater to diverse needs. As an exam supervisor, I ensured fair and secure examination processes, maintaining strict protocol adherence. With excellent organizational and communication skills, I am dedicated to helping students reach their full potential.• Identified and removed obstacles keeping… Show more I tutored students at UTS (University of Technology Sydney), providing academic guidance and support. I am skilled at creating engaging learning environments and adapting my teaching style to cater to diverse needs. As an exam supervisor, I ensured fair and secure examination processes, maintaining strict protocol adherence. With excellent organizational and communication skills, I am dedicated to helping students reach their full potential.• Identified and removed obstacles keeping students from learning, helping to complete homework tasks on time effectively.• Provided face-to-face and online tutoring to students with disabilities.• Supported those having physical or mental disabilities.• Utilized advanced software to assist students with their learning.• Ability to demonstrate and present recorded documentation. Show less

At ASU, I played a vital role in ensuring equal access to education for all students. I collaborated closely with students, academic staff, and other stakeholders to identify and implement appropriate academic adjustments and accommodations. I facilitated the provision of alternative format materials, assisted in utilising assistive technologies, and advocated for creating an accessible campus environment.My experience as a Disability Advisor allowed me to provide personalized guidance… Show more At ASU, I played a vital role in ensuring equal access to education for all students. I collaborated closely with students, academic staff, and other stakeholders to identify and implement appropriate academic adjustments and accommodations. I facilitated the provision of alternative format materials, assisted in utilising assistive technologies, and advocated for creating an accessible campus environment.My experience as a Disability Advisor allowed me to provide personalized guidance and support to students, helping them develop individualized support plans tailored to their specific needs. I have witnessed firsthand the positive impact that accessible education can have on students' lives and their ability to thrive academically.Through my work, I have developed a deep understanding of disability rights, best practices in accessibility, and the importance of fostering an inclusive learning environment. I am committed to making a difference and empowering students with disabilities to achieve their full potential. Show less

UTS Startups: UTS Startups is a dedicated program that provides resources, mentorship, and workspace for early-stage startups affiliated with UTS. It supports business development, funding, networking, and access to a community of like-minded entrepreneurs.At UTS Start Up, I• Utilized engineering analyzing software to study large data sets of surveying on the need for non-invasive glucose-testing devices.• Used CAD to build 3D prototypes of glucose sensors using IR light to… Show more UTS Startups: UTS Startups is a dedicated program that provides resources, mentorship, and workspace for early-stage startups affiliated with UTS. It supports business development, funding, networking, and access to a community of like-minded entrepreneurs.At UTS Start Up, I• Utilized engineering analyzing software to study large data sets of surveying on the need for non-invasive glucose-testing devices.• Used CAD to build 3D prototypes of glucose sensors using IR light to detect glucose levels in the blood.• Used Arduino and Labview to create a control system.• Worked with other members to build an application using Python for the sensor. Show less

• Researched the false alarms that happened in hospitals due to pulse oximeters.• Worked as a team to create a new idea to improve to current pulse oximeter design.• Worked with the Biomedical Department at the Prince of Wales Hospital and the Electrical Department at the University of Technology Sydney. The program was also supported by Qantas engineers.

• Voluntary work to improve the lives of local people in a small village in India.• Designed the "Baby bags" that can help local mothers instructions to take care of their babies in a more nutritious and cost-effective way.• Developed the ability to work in a diverse group.• Weekly reports and presentations to improve the product throughout the internship.