Mike D. Email & Phone Number

Bruton, Gb

City Of Bristol, England, United Kingdom

Poole, England, United Kingdom

• Creating project folders for all projects on the shared drive as well as creating the required forms needed for the specific project and placing them in the folder• Managing the Engineers’ timesheets and allocating or creating a task where needed for the Engineer to input their hours• Entering Engineers’ holidays into the SharePoint and Navision calendars • Sending all documents that need signing out to the customer via Echo Sign• Creating reports on timesheets, Engineer… Show more • Creating project folders for all projects on the shared drive as well as creating the required forms needed for the specific project and placing them in the folder• Managing the Engineers’ timesheets and allocating or creating a task where needed for the Engineer to input their hours• Entering Engineers’ holidays into the SharePoint and Navision calendars • Sending all documents that need signing out to the customer via Echo Sign• Creating reports on timesheets, Engineer calendar availability and service calls• Matching project requirements to suitable Engineers based on skillset and availability• Ensuring the 24hr SLA is met, from the project being raised in ServiceNow to confirming the Day 1 engineering resource• Holding customer initiation discussions• Introducing the customer to the process and setting expectations for the project• Updating Despatch with confirmed service calls on required projects• Briefing the Engineer, in a clear and concise manner, ensuring a high level of understanding in order for the Engineer to be able to carry out the work correctly• Creating project dashboards and managing project budgets • Revising Statement of Works and Project Closure documents• Managing a range of projects dealing with Infrastructure refresh, Comms room tidies, Networking and switch Installations, Azure Environments, SAN installs, Virtual Servers, PC / Laptop installs, Meeting room setups and much more• Produce detailed weekly or monthly progress reports to key stakeholders.• Managing a rage of Business systems projects around rollouts of new systems and software as well as assisting with creating business cases, and governance documentation • Monitoring and Mitigating Risk • Data tidy or cleansing where required • Assisting with tendering process to confirm project deliverables and requirements • Training new Project Managers on processes, services and systems • Training new Account Managers on how projects processes work Show less

Christchurch

• Managing the installation of the Hotel IT infrastructure by coordinating the delivery of KIT and managing 3rd parties to achieve the specified opening dates • Creating project folders for all projects on the shared drive as well as creating the required forms needed for the specific project and placing them in the folder• Dealing with all BT line installs and queries• Managing the Engineers’ timesheets and allocating or creating a task where needed for the Engineer to input their… Show more • Managing the installation of the Hotel IT infrastructure by coordinating the delivery of KIT and managing 3rd parties to achieve the specified opening dates • Creating project folders for all projects on the shared drive as well as creating the required forms needed for the specific project and placing them in the folder• Dealing with all BT line installs and queries• Managing the Engineers’ timesheets and allocating or creating a task where needed for the Engineer to input their hours• Sending all documents that need signing out to the customer via Electronic Signature• Creating reports on timesheets, Engineer calendar availability and service calls• Managing all small to major installation projects• Matching project requirements to suitable Engineers based on skillset and availability• Ensuring the 24hr SLA is met, from the project being raised in Autotask to confirming the Day 1 engineering resource• Holding customer initiation discussions• Introducing the customer to the process and setting expectations for the project• Updating Despatch with confirmed service calls on required projects• Briefing the Engineer, in a clear and concise manner, ensuring a high level of understanding in order for the Engineer to be able to carry out the work correctly• Revising Statement of Works and Project Closure documents• Working closely with Hilton, Indigo, Staybridge suites, Interstate, Valour and many more brands to make sure their brand standards are met during installation and build • Managing a rage of Business systems projects around rollouts of new systems and software as well as assisting with creating business cases, and governance documentation • Lead the implementation of new business systems working with internal teams supporting multiple projects to deliver. • Assisting with tendering process to confirm project deliverables and requirements Show less

Poole, Dorset

• Creating project folders for all projects on the shared drive as well as creating the required form needed for the specific project and placing them in the folder.• Dealing with all BT line installs and queries.• Managing the Engineers time sheets and allocating or creating a task where needed for the Engineer to input their hours.• Entering Engineers holiday into the SharePoint and Navision calendars • Sending all documents that need signing out to the customer via Echo… Show more • Creating project folders for all projects on the shared drive as well as creating the required form needed for the specific project and placing them in the folder.• Dealing with all BT line installs and queries.• Managing the Engineers time sheets and allocating or creating a task where needed for the Engineer to input their hours.• Entering Engineers holiday into the SharePoint and Navision calendars • Sending all documents that need signing out to the customer via Echo Sign• Creating Reports on timesheets, Engineer calendar availability and Service Calls• Managing all Bronze and low level Silver Projects (small 1-30 day, less Kit than Gold or Silver projects)• Match project requirement to suitable engineer/s based on skillset and availability• Making Sure we meet the 24hrs SLA from the project being raised in ServiceNow to confirm the day 1 engineering resource.• Holding customer initiation discussion.• Introducing the customer to the process and setting expectation for the Project• Updating Despatch with confirmed service calls on require projects• Briefing the engineer, this needs to be concise and provide suitable level of understanding for the Engineer to be able to carry out the work correctly• Revision of Statement OF Works and Project closure Documents. Show less

Poole

• Raising purchase order requisitions for authorisation and following the process through to the order and invoice stages.• Ensuring all outstanding purchase order requisitions are completed and signed off in order to meet deadlines.• Obtaining quotes from numerous suppliers to ensure optimum pricing and secure stock.• Obtaining quotes for non-standard equipment and negotiating with suppliers for the best pricing• Maintaining the company mobile phone sheet and allocation of new… Show more • Raising purchase order requisitions for authorisation and following the process through to the order and invoice stages.• Ensuring all outstanding purchase order requisitions are completed and signed off in order to meet deadlines.• Obtaining quotes from numerous suppliers to ensure optimum pricing and secure stock.• Obtaining quotes for non-standard equipment and negotiating with suppliers for the best pricing• Maintaining the company mobile phone sheet and allocation of new and old numbers to new starters as well as communicating with O2 to have numbers moved whilst also handling any mobile enquiries.• Purchasing and replacing new mobile phones.• Repairing damaged mobile phones where possible, to save costs on buying replacements.• Dealing with all travel requests (booking of hotels, flights, hire cars, trains, meeting rooms and large functions for the Director of the company)• Prioritising specific requests based on urgency and importance.• Processing all queries such as licensing issues in an efficient manner, via post, email and telephone. Show less

Poole, Dorset

Part of a team of two, responsible for the purchase and supply of all IT hardware andsoftware for almost 4000 Towergate staff as well as 800+ CCV, Powerplace andPaymentshield staff, in more than 100 locations throughout EnglandRaising purchase order requisitions for authorisation and following the processthrough to order and invoice stagesEnsuring all outstanding purchase order requisitions are completed and signed off inorder to meet deadlinesPrioritising specific… Show more Part of a team of two, responsible for the purchase and supply of all IT hardware andsoftware for almost 4000 Towergate staff as well as 800+ CCV, Powerplace andPaymentshield staff, in more than 100 locations throughout EnglandRaising purchase order requisitions for authorisation and following the processthrough to order and invoice stagesEnsuring all outstanding purchase order requisitions are completed and signed off inorder to meet deadlinesPrioritising specific requests based on urgency and importanceMaintaining the progress and updates of all support callsObtaining quotes from numerous suppliers to ensure optimum pricing and securestockDealing with general stock/logistics, packaging of kit, arrangement of couriers andreceipt of goodsAttending occasional meetings off-site and assisting in thedevelopment and implementation of new processes to assist with the smooth runningof the businessEnforcing existing processes and training Towergate, Powerplace and Cullum CapitalVentures staff where requiredTaking responsibility for general administrative duties such as keeping all paperworkup to date, including all I.T forms and documents, supplier invoices, cross chargesand resolving both internal and external queriesProcessing all queries such as licensing issues in an efficient manner, via post, emailand telephone Show less

Bournemouth, Dorset

Working as part of the reception teamBooking in and checking in guests and liaising with customersProcessing payments and dealing with accountsSecurity checks and walks around parameterRoom serviceGeneral cleaningSetting up and servicing of conference rooms (4 rooms, 2 of which hold approx. 600people each)Supporting the bar, housekeeping, kitchen and restaurantMaintenance in the absence of the handymanSound and lighting engineer when needed

London, United Kingdom

Providing an I.T consultancy service and maintenanceSupporting the IT requirements for the London based Borders storesSupporting and carrying out maintenance of the servers at the head officeInstallation and repair of Desktop PCs and Laptops

Johannesburg Area, South Africa

Providing an I.T consultancy and network engineering service to a large numberWorkforce branches across South AfricaOrdering products and parts for installationInstallation, design and implementation of telecoms (PABX) and data networks.Installation of data hubs, network switches, KVM switches, first and second linesupportDesigning and installing AV rooms, server rooms and office layouts.Installation, repair and maintenance of Laptops, Desktop PCs and servers.

Nkhotakota, Malawi

Managing a pub, restaurant and B&B of 30 roomsImproving services and customer relationsOverseeing and designing of new projects and building sitesManaging accounts, food stock and expenditureManaging staff

Mossel Bay, South Africa

General computer/laptop maintenance and repair.General assembly and OS installation of computers and laptops.

Mossel Bay, South Africa

General technical workMagnetic Particle TestingWeb/Wire sling load testingGeneral grinding/cutting and fitting and turning metal workChain block repairsDismantling of cranes (overhead and standing)Supporting containers to the Oil Rigs as well as hooking them up to the cranes viaWire/Web slingsLoading and unloading of supply ships

Gcse, Electrical And Electronics Engineering, Gcse

Electronics-N2 Electrical-N3 Fitting/Turning-N2 Technical Drawings-N3

Gcse, Gcse, Gcse

Activities and Societies: Rugby English-N2 Maths-N2 Afrikaans-N2 Carpentry-N1 Science-N3