Mike Danford Email and Phone Number
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Highly motivated professional with fifteen years' experience managing Automotive Service Centers. Experienced in achieving extremely high levels of Customer Service through Team Building and Business Building. Goal- and performance-oriented, with keen focus placed on quality and profitability. Organizational and training skills ensure smooth workflow in a fast-paced or high-pressure work environment.My forte is taking under-achieving businesses and turning red to black. I refuse to lose and exceed ALL expectations. Customer Satisfaction is not a goal - it's my life.
Van'S Auto Service & Tire Pros
View- Website:
- vanstirepros.com
- Employees:
- 16
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Fleet Administrator And Mlm Operations SupportVan'S Auto Service & Tire ProsCleveland, Oh, Us
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Fleet Administrator / Mlm Operations SupportVan'S Auto Service & Tire Pros Jan 2023 - PresentMogadore, Ohio, United States
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Service Team/Fleet ManagerVans Auto Service & Tire Pros Oct 2020 - Jan 2023East Market Street Location - 14 Bays - Akron, Ohio, United States-Determining the customer's needs, addressing problems, complaints, requests, questions, and communicating the customer's needs to the service group and verifying the appropriate services have been completed. Preparing accurate estimates and billings for customers. Managed 14 Bay Facility when General Manager was off.-Role evolved into far more. Aided in a seamless transition from TCS to Tire Guru software, becoming Trainer for many other locations with pending upgrades. Led transition to Auto-Integrate for Fleet Management billing through Goodyear National. Worked with Goodyear through all the growing pains associated with transition and became go-to guy for Company in all Fleet-Related problems. -Responsible for maintaining larger Fleet Accounts - Amazon DSP, Element Sodexo, and others.-Responsible for maintaining accurate inventory and reconciling Invoices and Credits for 12 Vendors.-Other duties as needed. Resident "Computer-Guru" for any I.T-related issues. Location closed with almost a million dollar top-line sales increase YOY.
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Store Manager - Hudson, OhioNational Tire & Battery Feb 2019 - Oct 2020Hudson Location - 9 BaysTasked with stabilizing a store with $500k in losses in 3 years. Customer Satisfaction low. Car Count and Sales plummeting. Responsible for all aspects of shop management - Ensuring profitability. Lead, coach and direct technicians and sales associates to ensure optimal store performance. Hold technicians accountable for job responsibilities, training and development. Restore customer satisfaction in all areas of sales and service. Set expectations and communicate regularly with associates on customer satisfaction, safety, goals and training. Ensure policies and procedures are communicated and followed. Ensure all equipment is functioning properly and safely. -
Store Manager - Guest Experience AssociateMonro Muffler Brake Dec 2016 - Nov 2018Wallhaven Location - 5 BaysRejuvenating yet another under-performing location into a thriving, area-leading business. FY18 profit leader in District 31. Previous year - 6th. Driven by personnel development and showing that "We Care". Guest-First mentality, backed by quality work - done right, the first time, on time, every time. The sky is the limit with Store 407 and the new Monro.First program. Responsible for meeting or exceeding sales budgets established by Corporate Office. The Store Manager must protect the assets of the Company by managing all functions in the store. Lead, coach and direct technicians to ensure optimal store performance. Hold technicians accountable for job responsibilities, training and development. Ensure customer satisfaction in all areas of sales and service. Set expectations and communicate regularly with associates on customer satisfaction, safety, goals and training. Ensure policies and procedures are communicated and followed. Ensure all equipment is functioning properly and safely. Comply with purchasing policies. The Store Manager must complete additional projects as assigned by the Market Manager. Transferred to this location to improve customer service. CSI Scores lowest in Market, Sales dropping, Car Count dropping, 5 managers in 3 years. Focused on Customer Service, Team Building, and Business Building and had positive impact on all areas needing improvement. Five Bay Facility - FourEmployees -
Service ManagerConrad'S Tire Express And Total Car Care Oct 2015 - Nov 2016Cleveland/Akron, Ohio Area - JacksonDetermining the customer's needs, addressing problems, complaints, requests, questions, and communicating the customer's needs to the service group and verifying the appropriate services have been completed. Preparing accurate estimates and billings for customers.Worked with the best team in the company, taking this location to the Number One Spot in the South District. -
Store Manager - Guest Experience ProfessionalMonro Muffler Brake Oct 2013 - Oct 20152850 State Road Cuyahoga Falls, Oh 44221 - Store 838Manager at Store 838 in lovely Cuyahoga Falls, Ohio. Located across from the Portage Crossings Project, this location is one of the crown jewels of the region. With a strong base, excellent customer following, and remarkable facility, I am honored to serve the Cuyahoga Falls Community at this location. My primary goal is to take Customer Service levels to record-highs as I have at other locations. Earning my customers TRUST will bring with it continued growth in my customer base and a stronger presence in the community.
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Store ManagerMonro Muffler Brake Mar 2010 - Jan 2013Cuyahoga Falls - 44223Assumed location when store was ranked 11th out of 13 locations in sales, gross profit, and car count. Built team around core principles of impeccable Customer Service, Quality Work, Teamwork, and Positive Morale. Led location to the top of the market in Customer Service. Broke virtually all location sales records, dating back to the Speedy Muffler days. Turnover was virtuallynon-existent. Handed location over sitting at 3rd in sales and 1st in customer growth and traffic growth. Four Bay Facility - Four Employees.§§ MONRO PRESIDENTS CHALLENGE TOP TEN WINNER §§
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Service ManagerKen'S Auto Service Center Feb 2007 - Mar 2010Akron - 44312Responsible for controlling costs, building a loyal customer base, maintaining good employee relations, maintaining service records, controlling and purchasing inventory. Encouraged Technicians to keep their skills up-to-date through periodic training on new systems and components offered my vendors and manufacturers. Responsible for all advertising needs, audio and visual needs for promotions and customer education. Maintain high CSI and handleall complaints immediately. Also performed role of Service Writer, writing and selling estimates, ordering parts, distributing and tracking/scheduling jobs, and billing repair orders. Twelve Total Bays - Ten Technicians.
Mike Danford Skills
Mike Danford Education Details
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United States Air ForceComputer Science -
Waterloo High SchoolMath, Science, Journalism, Graphic Arts
Frequently Asked Questions about Mike Danford
What company does Mike Danford work for?
Mike Danford works for Van's Auto Service & Tire Pros
What is Mike Danford's role at the current company?
Mike Danford's current role is Fleet Administrator and MLM Operations Support.
What is Mike Danford's email address?
Mike Danford's email address is md****@****ads.com
What is Mike Danford's direct phone number?
Mike Danford's direct phone number is (877) 289*****
What schools did Mike Danford attend?
Mike Danford attended United States Air Force, Waterloo High School.
What are some of Mike Danford's interests?
Mike Danford has interest in Politics, Animal Welfare, Education, Science And Technology.
What skills is Mike Danford known for?
Mike Danford has skills like Customer Satisfaction, Training, Team Building, Sales, Purchasing, Profit, Management, Inventory Management, Customer Service, Automotive Aftermarket, Automotive Repair, Automotive.
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