Mike Darby Email and Phone Number

Enterprise Systems Management, Office 365 Global Administration, AirWatch Mobile Device Management (VMWare)O365, Exchange On-Premise Hybrid Admin, Azure AD Connect, resolves mail flow issues, Threats, Spam, Rules, etc.DNS consolidations to AWS (Amazon Web Services) over 150 domains and manage/maintain renewals. Resolve escalated support tickets tier 2 & 3, interacts with appropriate personnel to resolution and completion. Security and SolarWinds monitoring, problem recognition, research, isolation and define resolution steps Migrations of acquired companies, obtain information, merge systems into Cubic environment.

Working in headquarters of FBC Mortgage in downtown Orlando as Systems Security Administrator.Monitoring vulneriablities in company, prevent and take action, prevent data lost prevention acurring.Maintaining and monitoring physical / virtual systems across multiple states and sites.Security OS Patching of enterprise servers/desktops monthly.Maintain Anti-Virus, Disk Encryption, backups, systems integrity on all systems.Client/Server support, applications support, technical support tier I,II,III.Global Admin of Office 365, Exchange support.Supporting Azure, Intune, Azure Storage, Mobile Device Management, Two Factor Authenication.Wide knowlege of support in many areas. Take on new projects from start to end.

• Dependable with broad range of responsibilities in the enterprise health care environment for multiple clinics, doctors, nurses throughout business. o Monitor 260 + VM’s and physical servers with multiple health care software’s and resources.o Maintain tier 2 & 3 support, security, permissions, websense, AD, DHCP, DNS, GPO hardening and many other duties.o Security OS Patching of enterprise servers/desktops monthly. Symantec updates, fine-tuning, monitoring and solutions provider to all.o Applications Support, install, configure, maintain, troubleshoot and day to day resolving issues.o Backups/Restores, monitoring and maintain daily and weekly backups .

• Windows 7 / Citrix migration refresh project in all Wydham Vacation resorts in the United States and Virgin Islands.o Data center administrator and uploader of all users’ data for eight US regional teams in refresh project.o IT Technical/Helpdesk remote support for all users after upgrading resort to Windows 7 / Citrix receiver. o Administrating file/folder permissions, users access rights and ownership to their data (10,000+ users) in AD.o SCCM reporting of project progress, packaging and shipping replacement hardware to refresh project sites.o Multi-tasking very well with different entities and applications, researching, taking on additional task.

• Systems Support Tech, providing IT Server and Desktop support services to local small business and individuals:o Technical/Helpdesk (Tier I,II,III) support resolving computer applications issues, connectivity, customers/client issues, vendor support, remote client issues, anti-virus problems and server data backup and recovery issues. o Client/Server support included specifications, software installations and testing of computer systems and peripherals within established company standards and guidelines.o Working experience in multiple systems environments, industries and types of cultures.

• Setup, Installation, Deployment, Configuration, Maintenance, Monitoring, Troubleshooting & Patching to the following:
o Microsoft Windows Servers 2003R2 / 2008R2, Microsoft Windows XP/7 clients, migrations of XP to 7
Citrix Xenapp, Lite clients, Cisco VPN, FTP, Filezilla, backups and recovery, networking and operation of systems.
o Active Directory and domain level components and protocols (DNS, DHCP) for (8,000+, 600 local users).
o Proficient in Microsoft Office Suite and able to comprehend many other client and enterprise software’s.
o Day-to-Day support and maintenance of software/hardware remotely, virtually and physical environments.
o Phone System Support: Manage, Add, Remove client’s voicemail and telephone accounts on PBX/VOIP systems.
o Software Installs, Deployments of OS, applications, security patches, upgrades, firmware updates, hot fixes, etc.
o Understanding of Windows systems architecture and networking infrastructure components, new and existing expansions including cabling, hardware, wireless AP’s, internet connection, to working with vendors to finish.
• Help Desktop, Client, Customer, Vendor Support:
o Provided first class technical support in Person, Remotely, via Phone and E-mail to all clients and management.
o Exhibit a good strong problem solving, verbal communications and written skills to all issues professionally.
o Supply Tiers/Levels 1st, 2nd, 3rd on-call support 24x7x365 in troubleshooting and resolving all incidents timely.
o Troubleshoot, Follow-Up and Monitor day-to-day Help Desk incidents on ITSM and ConnectWise software to address client needs and concerns, using my excellent break/fix fundamental problem solving skills effectively.
o Microsoft Windows XP to 7 migrations, install / troubleshoot client software’s loadsets where needed.
o Utilizing Remote Desktop Connection, Bomgar, Dameware Mini remote, LandDesk and LogMeIn to access client’s remote systems for troubleshooting.

****** Please See Resume for FULL Details ******

• Install, configure, deploy, maintained (50+) users and updated/installed new servers and desktops • Maintain production CAD workstations (Microstation/Geopak/AutoCAD) and plotting software• Train desktop users on MS Office applications, Lotus Notes Email, telephone systems• Windows XP/2000/NT compatible desktops and laptop computers software and hardware• Troubleshoot and resolve incidents with MS Office products and CAD software’s• Maintain nightly, full backups and restores of data utilizing VERITAS / Symantec BackupExec software• Deploy software, updates, security patches to all client workstations• Ability to design, install, configure, fabricate, troubleshoot and monitor new and existing network expansions from cabling, hardware, wireless connections to internet connection.• Troubleshooting and fixing incidents of peers and clients locally and remotely.• Responsible for supporting all facets server administration of user’s login accounts, profiles, passwords, security permissions, policies and network share rights utilizing Active Directory.• Implement, configure, remove and manage client’s voicemail and telephone accounts on telecommunication system.