Head Of Member Engagement
CurrentJob Purpose:To lead, support and develop ASDAN’s team of curriculum experts to build and maintain positive relationships with members, and support the growth and development of new centres in membership, expanding ASDAN’s professional learning communities.To ensure quality and value in ASDAN's membership offer.Responsibilities:1) Facilitate existing and new members’ participation in ASDAN’s professional learning communities 2) Support the Operations Director to create, implement and review member journeys and the member life cycle, including adoption of key account management principles 3) Oversee the co-ordination of training, including webinars and workshops, themed and one-to-one support alongside internal stakeholders 4) Co-ordinate the delivery of ASDAN programmes moderation and lead the Programmes Quality Review5) Develop ASDAN’s use of the CRM and, with IT colleagues, it’s integration with other systems to monitor and report on member engagement6) Contribute to the development, implementation and review of annual operational plans 7) Lead, support and develop, and assist the Operations Director to co-ordinate resourcing of, relationship managers