Mike De Leon Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Area

• Lead efforts to identify software upgrade jeopardies impacting Internet Cloud deployments and collaborated with the project manager in analyzing their jeopardy report. Created VISIO Fish Bone diagram to perform root cause analysis of jeopardies.• Created excel template used to capture and document process improvement opportunities for cycle time reduction.• Lead calls with operations and system SME's to review the processes and identify and document process improvement opportunities to help reduce cycle time. Identified improvement opportunity owners and represented the team on various opportunities. This effort lead to the identification and categorization of Phase 1 - Phase 3 improvement opportunities that resulted in 40% cycle time reduction and $700,000 cost savings.• Lead calls with the internal team to clean up and finalize the documentation of the Virtual Network Function product process which involved the renumbering of tasks and identifying and addressing gaps in the documentation that required to be populated. • Created data flows and process flows in VISIO for each of the sub processes to document the inputs and outputs of all the data elements in the process to aid in identifying cycle time reduction opportunities. Worked with the team lead to ensure uniformity and accuracy of the documentation of data flows.• Collaborated with the team in establishing a process view analysis matrix by providing input on the matrix data elements/variables and by identifying various future mode improvement opportunities within the $8 million budget allocation established by management. Documented run methodology, dependencies, and process view terms for reference.• Created Visio diagrams to document the differences and identify synergies between Virtual Network Function processes. • Provided Client Support and Consultation on project accounting questions, accruals and training.

San Antonio, Texas Area

• Provided financial and project accounting support associated with project creation and expenditures, capital and expense designations, and proper accounting of transactions.• Lead efforts to address projects ready to be closed on a preview report provided by Finance resulting in $1,817,550 in revenue generation. Coordinated the effort with client and Finance partners.• Provided organizational support for an internal tax study lead by the Tax Department to assess potential tax cost savings on assets in the construction in progress account. Worked with Ernest & Young and Weaver vendors. This effort resulted in $1.549 billion in tax savings.• Worked with Finance and Tax department to establish the accounting and project setup for the implementation of $1.75 million software in support of switch compliance efforts of Kari's law.• Identified automation opportunities to automate the processing of Journal Entries and the monthly accrual process using RPA BOT's that could be used company wide. • Worked on improving, defining, and identifying expenditures in Expenditure Inquiry tool to more effectively address internal inquiries related to expenditure transactions and budgetary impacts associated with re-class and cost allocation transactions.• Performed Root Cause Analysis utilizing Business objects and TOAD Queries to collect data to aid in identifying discrepancies.• Led efforts to streamline the business objects report by working in collaboration with finance to develop a consolidated report that was more efficient and mechanized. This effort resulted in improving production time by approximately 3 hrs.• Performed UAT testing of systems on a daily basis providing timely feedback to the IT and audit teams.• Established process for effectively properly documenting issue resolution ensuring that actions taken being captured is concise and clear and in adherence with SOX auditing guidelines.

San Antonio, Texas Area

• Supervised a team of service consultants and sales support managers managing projects and daily workloads of installation and implementation of complex data and voice products for our federal government customers.• Served as sales lead for proposals and bids on new service that included network, hardware and high cap circuit services. Developed working relationships with multiple government agencies. • Attended sales meetings, in collaboration with technical engineers and client business managers, with Department of Homeland Security to discuss and offer solutions for their extensive frame relay network. This effort led to a contract award totaling approximately $3 million in annual revenue. • Supported project timelines by coordinating the timely ordering and delivery of hardware equipment.• Attended and participated in daily implementation calls with various internal departments to discuss and monitor progress of customer orders. Utilized the government contracts in developing quotes for long distance data and voice services. • Worked with the Army Airforce Federal Exchange Service team in addressing customer issues/concerns by attending onsite meetings and assist in developing pricing for International circuits. This pricing effort resulted in AT&T being awarded the contract that generated approximately $1.8 million in annual revenue. • Attended face to face meetings with government customers to address complex business requests that lead to sales opportunities and maintained customer relationships by making frequent customer premise visits which at times required overnight travel. • Served as customer advocate and functional point of contact for both special projects and escalations internally and externally. • Lead and served as Project Manager for nationwide provisioning of Long Distance services and collaborated and coordinated these efforts with multiple teams to ensure that services were delivered per customer specifications.

San Antonio, Texas Area

• Analyzed financial data verifying and identifying missed revenue for various Internet products.• Conducted reconciliation of complimentary carrier bills and maintained financial tax end of month reports and refund spreadsheets.• Assisted in developing financial reports and created a work flow document to illustrate the calculation of shortfall liability charges. • Developed a tax matrix to detail taxability rules per state per product and served as project lead in developing a billing reference guide utilized as a resource for billing inquiries. • Created a tax GAP analysis for all regions ensuring taxes were in accordance with state and federal taxing rules. • Utilized Electronic Database Warehouse (EDW) to run queries to assist in conducting financial analysis functions. • Monitored federal discounting programs by maintaining logs of approved discounts and program reimbursements for schools, libraries, and hospitals made to the company. Developed reconciliation reports utilized to monitor customer funding limits and to ensure the company was being reimbursed accordingly for all discounts applied to its customers. Coordinated and resolved disputes with the service centers ensuring recovery of all disputed reimbursements. • Prepared quarterly invoices submitted to the state governmental agency to seek reimbursement of discounts applied to customers. Addressed service center inquiries.

San Antonio, Texas Area

• Supervised 13-15 Local Service Center billing service representatives responsible for resolving billing inquiries for assigned customers. • Resolved and addressed complex billing disputes by facilitating and organizing conference calls with customers and internal operations and legal teams.• Supported legal and regulatory in providing documentation on customer disputes and resolutions for litigation purposes. • Worked with business customers in resolving aged disputes by utilizing their existing contracts to resolve these disputes. • Coached and developed service representatives on billing resolutions and provide periodic performance updates and reviews. Maintained a 99.5% team average of disputes closed within 30 days and confirmed within 48 hours meeting and exceeding dispute expectations. • Monitored and reviewed monthly production with each service representative and provided performance feedback. Maintained and administered attendance, discussion logs, and monthly evaluations. • Successfully maintained a positive relationship and maintained an open line of communication with the Union (CWA) working collaboratively in resolving conflict and workforce issues.

San Antonio, Texas Area

• Supervised and developed 15-18 sales agents who handle both inbound and outbound residential telephone calls. • Worked with Marketing in providing product campaign feedback and resolved customer escalations as needed. • Coached sales agents and provided periodic productivity and call quality feedback. Monitored group sales activity and provided the team daily feedback on progress of meeting sales objectives. • Created and updated job aides to ensure that the agents had the latest up to date information that would help them in performing their daily job duties. • Collaborated with the Union (CWA) in addressing employee performance issues and taking necessary disciplinary action. • Successfully achieved top manager in sales for 2000 second quarter and top manager in sales for the year of 2000.

Nano Degree, Introduction To Programming

Successfully completed nano degree.

Master Of Science - Ms, Finance

Master Of Business Administration - Mba, Marketing, 3.89

Executive Juris Doctorate, Law

I have two courses to complete this program. I put my education on hold due to current employer and business demands.

Bachelor'S Degree, Business Administration And Management, General, 3.86