Mike Dearmon Email & Phone Number

Carrollton, Tx, Us

Carrollton, Tx, Us

Dallas/Fort Worth Area

Lewisville, Texas

• Work with Project Managers to review, process and close request tickets. Ticket process consists of SNMP validation and configuration on customer’s network devices and voice servers.• Troubleshoot connectivity issues between Presidio’s appliances servers and customer devices• Within a month move from Validation team to Provisioning team.• Install/configure Prognosis and Nimsoft to monitor customer’s network devices and voice servers.• Created documentation on how to install/configure Prognosis and Nimsoft.• Train team members on how to install/configure Prognosis and Nimsoft.

Carrollton, Texas

• Customer liaison for resolving issues with IPcelerate applications; answered configuration questions, managed upgrades, VM migrations and new installs. • Created and maintained trouble tickets submitted by customers via phone, email and online portal.• Configured and maintained production, lab and demo network environment.• Network environments consisted of VMware servers, multiple CUCM versions, Unity, VPN Concentrator 3000, 3825/VG200 Cisco router, 3750/3524 Cisco switches, VG248 analog gateway, wireless routers, IP Phones/Speakers and Windows 2003/2008 servers.• Worked with development with reporting application issues, testing new application features, submitting feature request and custom development projects.• Conducted training sessions with customers, partners and internal staff.

Grapevine Texas

• Performed and supervised preventative maintenance on games, attractions, facility show equipment, information technology equipment, spare parts inventory and debit card reader system. • Made purchasing decisions for equipment and parts as approved by management and within budget guidelines. • Facilitated and approved technical team personnel actions including hiring, training, scheduling, coaching, disciplining, and evaluations. • Provided technical support to other venues. • Generated daily down game reports and action plans. • Participated in weekly Facility Management Meetings with Regional and Assistant General Managers.• Repaired and cleaned digital and analog devices in the form of motor drive boards, game CPU’s and monitors. • Redesigned, fabricated, and repaired obsolete or irreplaceable mechanical components such as metal frames, joints, and safety harnesses. • Repaired pneumatic, hydraulic, and belt driven control systems. • Performed regular maintenance on office personal computers.