Mike Decandido Email and Phone Number
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Senior Operations, Risk, Customer Experience, Leadership and Human Resources experience managing both large and small complex organizations and driving productivity and employee and customer satisfaction. Unique blend of experience in HR Employee Relations, talent acquisition and Employee Engagement/Satisfaction success coupled with multiple facets of back office operations, call center, digital servicing, customer satisfaction, P & L Management, merger/acquisition, risk operations and social media expertise. Strong Track record of success across multiple Fortune 500 companies leveraging process and metric management. Specialties: - Operations Management, Human Resource Management and Process Optimization- Call Center Management- Operations and Process Management- Enterprise and Operational Risk Management-Reputation Risk Management-Regulatory Risk Management -Disaster Recovery and Readiness Management- Human Resources Management- Facililties management- Customer Experience- Social Media- Talent acquisition- Employee Relations- Digital Servicing and Acquisition- Merger/Acquisition- P & L Management- Employee Engagement/Satisfaction- Quality and Productivity- Leadership development/Succession Planning-Remote employee Leadership Management-Anti Money Laundering(AML) and Know Your Customer (KYC) Process management-End to End Process improvement
Commonbondz
View- Website:
- commonbondz.org
- Employees:
- 3
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Chief Operating Officer And PartnerCe3 Solutions, Llc Jul 2019 - PresentGreater Philadelphia AreaResponsible for the overall operations of CE3 Solutions products and services to create client-centric strategies which help companies to deliver results through operational efficiency improvements, while driving customer and employee value and mitigating risk . CE3 Solutions, LLC is a boutique-consulting firm that differentiates itself by having Partners who not only know the theory and best practices in their areas of expertise, but also have executive experience as senior leaders of complex and large-scale change. We have ‘been there’ and ‘done that’ and are known for helping our clients deliver on their brand promise. CE3 Solutions is an accelerator and a trusted advisor to C-Suite and senior functional leaders. We specialize in dramatically improving our clients’ customer experience, operating execution, and employee engagement, while reducing costs and operational, reputational and regulatory risk. Our partners average over 25 years of individual experience in leadership roles with global and national firms.
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Co-Founder And Chairperson Of The BoardCommonbondz Sep 2020 - PresentUnited StatesCommonBondz is focused on educating what drives racism and bias against African Americans. We address what are the different forms of racism, what is meant by white privilege, and what collaborative steps whites and African Americans need to take as a community to drive change.Our approach is unique. We focus on education, not confrontation. We provide dialogue that is positive, thought-provoking, empathetic and empowering. We respect everyones perspectives and opinions, and offer a multi channel approach to learning. We know that many people are uncomfortable discussing race, so our organization provide multiple ways for people to learn based on your preference. To learn more, visit us at www.commonbondz.org, and follow us on LinkedIn @CommonBondz
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Managing Director, North America Aml/Kyc Risk OperationsCiti Jun 2017 - Jun 2019Wilmington, DelawareResponsible for the management and oversight of the North America Retail Bank Anti Money Laundering/Know Your Customer Operational organization and processes (AML/KYC). Development and implementation of E2E strategy of acquiring customer information to fulfill regulatory requirements associated with Anti Money Laundering federal laws. Hiring of over 2000 employees in a 5 month period and developed of various customer data acquisition and outreach processes including automated driven data capture and message alerting. Strong technology development and compliance related processes to effectively complete cases and align across multiple bank functions including operations, branch banking, wealth management, commercial banking and risk management. Management of virtual workforce. -
Managing Director, Global Contact Center, Digital And Consumer Learning OperationsCiti Apr 2012 - Jun 2017Greater Philadelphia AreaResponsible for Contact Center and Learning/Training strategy for Citigroup Global Consumer Banking operations, encompassing 57 centers in 25 countries around the globe. Areas of focus include driving customers to self service/digital capabilities, increased revenue generation through relationship deepening and cross selling, global leveraging of workforce and vendor management capabilities, creation, and implementation of global common technology, processes, standards and tools, and focus on branch employee, phone agent and supervisor development. Ownership of technology processes related to IVR strategy, Complaints Management strategy, and overall Global Risk and Controls aligning with regulatory and compliance guidance. Specialty area in developing and managing work from home employees, as well as Business Continuity and Incident Avoidance and Recovery Action Plans.
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Svp/Contact Center OperationsComcast Cable Mar 2010 - Jan 2012Greater Philadelphia AreaResponsible for Day to Day strategy and implementation of initiatives for Comcast Contact Center Operations, consisting of 28,000 Customer Account Executives and a budget of 1.7B dollars. Responsibilities include technology and operational WFM and IVR/Call Routing strategy, voice support strategy, Voice of Customer and Speech Analytics assessment and improvement, and direct oversight to day to day operations related to email, chat, 3rd party voice and vendor performance, social media, new product deployment, and agent communication and knowledgebase. -
Svp - Customer Service OperationsBank Of America Jun 2004 - Mar 2010Greater Philadelphia AreaManage day to day Contact Center Operations for Deposit and Credit Card Business. Responsible for staff of 15,000 employees and budget of 1B. Significant success in driving improved customer experience and employee performance, resulting in stronger contact center Voice of Customer performance while driving greater productivity and operational expense benefits. Speciality areas include Overall Call Center Management, Workforce Management, Online Servicing, Customer Satisfaction measurement and execution, and Social Media -
Chief Administrative OfficerFleet Credit Card Services Sep 2000 - Jun 2004Horsham PaResponsible for day to day support operations of Fleet Credit Card business including Customer Experience Strategy, Human Resources, Talent Management, Quality and Productivity, Compliance, Facilities, Security, Credit Policy, and Performance Management -
Director Of Human ResourcesFleet Financial Group Feb 1988 - Sep 2000Syracuse Ny, Buffalo Ny, New York, Ny, Philadelphia PaMultiple management roles in all aspects of Human Resources management, including Benefits, Compensation, Employee Relations, Talent Management, Learning and Development, Payroll, HRIS, Union Avoidance, EEOC, Pension and 401K Administration.
Mike Decandido Skills
Mike Decandido Education Details
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Business Administration, Communications
Frequently Asked Questions about Mike Decandido
What company does Mike Decandido work for?
Mike Decandido works for Commonbondz
What is Mike Decandido's role at the current company?
Mike Decandido's current role is Co-Founder and Chairperson of the Board at CommonBondz.
What is Mike Decandido's email address?
Mike Decandido's email address is de****@****ast.net
What is Mike Decandido's direct phone number?
Mike Decandido's direct phone number is (800) 374*****
What schools did Mike Decandido attend?
Mike Decandido attended State University Of New York College At Oswego.
What skills is Mike Decandido known for?
Mike Decandido has skills like Vendor Management, Leadership, Strategy, Process Improvement, Cross Functional Team Leadership, Business Process Improvement, Change Management, Operations Management, Customer Experience, Team Leadership, Leadership Development, Banking.
Who are Mike Decandido's colleagues?
Mike Decandido's colleagues are Mark Hayes.
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Mike DeCandido
North Wales, Pa -
Mike Decandido
North Wales, Pa -
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Mike Decandido
North Wales, Pa2bankofamerica.com, bankofamerica.com
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