Multifaceted management position spanning three separate departments. Created Finance Department from scratch as well as updated procedures and banking relationships to more cost-effective methods, including implementation of CUDL, DealerTrack and various other dealer management software. Cultivated social media presence for rating the Dealership on Cars.com, Google, and AutoTrader. Utilize SEO functions to ascertain appropriate fund allocation for social media, advertising, and marketing by use of Google Analytics, etc. Responsible for all aspects of F&I. Each deal is comprised of a one-on-one interview with customers to discuss their needs, while reviewing their qualifications (credit history, desired monthly payment, trade, pay-offs, etc). Maximize the profit on all finance deals on a month-to-month basis. Maintain open relationships with 10 or more financial institutions at one time, while acting as a liaison between client and lender. Process all Federal, State, and dealership paperwork related to vehicle transactions while maintaining Federal and State compliance (inclusive of Privacy Laws). Immersed in finding creative ways to reduce costs in daily operations from website maintenance, office supplies, employee count, and more. Personal business development resulted in 3+ million in vehicle sales per year.

Involved from inception of the company in all aspects of dealership operations, ownership, securing lines of credit, funding, business plan, negotiated contracts with vendors, etc. Create budgets, review P&L’s, employee relations, training and professional development, created Employee Handbook, etc. Responsible for F&I, sales, inventory management, and managing functions for sales and service. Utilized outstanding customer service expertise to ensure complete client satisfaction.

Managed sales team of eight (8) who competed monthly to achieve/exceed personal and team goals while contributing to maintain dealership goal of 125 units sold per month. Analyzed salesperson’s skills and abilities and provided them with assistance during potential sales. Aided in training staff in qualifying customers, overcoming objections, closing techniques, product knowledge, and how to produce leads and sales. First Internet Sales Manager for all six (6) vehicle lines (Audi, VW, Volvo, Saab, Porsche, Kia). Utilized outstanding customer service expertise to ensure complete client satisfaction. Top performer every month for entire duration of employment.