Lead and inspire one of the top teams in the region to provide an unparalleled customer service and sales experience resulting in loyal customers and successful business acumen. Teach, coach and inspire continuous learning, product development and technique. Encourage continued success and development while meeting goals and implementing ever changing strategies.

Direct and monitor daily operations for EPI car rental division nationwide while providing team leadership in attaining company goals in sales and overall site performance. Install the vison to achieve goals and surpass production expectations while maintaining quality, safety and customer service integrity through quality management.

Avis Budget GroupThorough working knowledge of operations with primary focus on employee development, customer satisfaction and Quality Assurance, fleet and inventory control to maximize revenue and utilization. Accountability for personnel recruitment, supervision, training of 60+ employees and managers, as well as “off-airport” agency operators. Function as a liaison between Company and Airport Operation

Maintain and develop existing and new customers, while optimizing quality of service, business growth and customer satisfaction, to achieve segment growth. Develop a thorough knowledge of Avis, Budget and Budget Truck products and services. Develop and implement effective sales and marketing strategies that maximize all sales opportunities. Implement strategies to drive profitable revenue growth and market share. Deliver effective presentations including proposals to customers and business reviews to management.

Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals. Managing the overall performance analysis of existing lists and programs. Developing and supervising a team and preparing their performance reports. Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts. Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes. Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes.Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team. Promoting sales culture that encourages and ensures the staff satisfaction