Mike Dickson Email & Phone Number

Toronto, Ontario, Canada

Mwanza, Mwanza Region, Tanzania

● Proficiency with technology (Microsoft Office, printers, online platforms/support portals, etc.)● Thrive at providing optimum customer service, comfortable interacting with the public.● Experience or interest working in an administrative environment.● Strong interpersonal, communication and organizational skills.● Attention to accuracy and detail.● Ability to work with little supervision.● Experience working with diverse populations and an understanding of cultural issues is anasset.● Replying to general enquiries and information requests, direct incoming calls, and replying tovoicemails received.● Providing access to the building, handling and relaying couriers/deliveries, electronic andphysical filing.

Durba, Upper Uele, Democratic Republic Of The Congo

▪ Tracked orders and notified customers of status or potential delays▪ Coordinated shipping requests for expedited delivery and documented accurately to achieve correctbilling.▪ Analyzed customer requirements and provided customized logistics solutions.▪ Built and established relationships with staff and vendors.▪ Utilized Siebel software for data entry of customer service information for accuracy and quality control▪ Adaptable and quick to learn, readily grasping new procedures and protocols to ensure compliancewith health and safety regulations.▪ Proven ability to work under pressure in fast-paced environments, consistently meeting deadlineswhile maintaining a high standard of work.

Kinondoni Municipal, Dar Es Salaam, Tanzania

▪Serves customers by helping them select products.▪ Drives sales through engagement of customers, suggestive selling, and sharing productknowledge.▪ Greets and receives customers in a welcoming manner.▪ Responds to customers’ questions.▪ Directs customers by escorting them to racks and counters.▪ Provides outstanding customer service.▪ Documents sales by creating or updating customer profile records.▪ Manages financial transactions.▪ Processes payments by totaling purchases, processing checks, cash, and store or othercredit and debit cards.▪ Alerts management of potential security issues.▪ Assists with inventory, including receiving and stocking merchandise.▪ Keeps clientele informed by notifying them of preferred customer sales and futuremerchandise of potential interest.

Mwanza, Mwanza Region, Tanzania

● Manage transactions with customers using cash registers.● Scan goods and ensure pricing is accurate.● Collect payments whether in cash or credit.● Issue receipts, refunds, change or tickets.● Redeem stamps and coupons.● Cross-sell products and introduce new ones.● Resolve customer complaints, guide them and provide relevant information.● Greet customers when entering or leaving the store.● Maintain clean and tidy checkout areas.● Track transactions on balance sheets and report any discrepancies.● Confirm reservations.

Diploma, Medical Office Administrator

Activities and Societies: Cpr Certification The program (Theory: 475 hours – Internship: 200 hours) focused on practical skills.

College/University Preparatory And Advanced High School/Secondary Diploma Program