Healthcare Science TeacherPrepare students to enter the Healthcare Industry. Students learn industry standards and are prepared for the world of work and additional education upon graduation.

Hired on FT as a Manager in Training; worked in numerous departments, learning how to manage a store. Worked directly with the store manager on a day to day basis.➣ Helped interview, train and mentor new staff; opened and closed the store on a regular basis.

Responsible for ensuring the operational excellence of 2 Emergency Animal Medical and Referral Clinics. Managed corporation with 100+ employees

October 2013-Present Responsible for managing, implementing and the overall satisfaction of 2 large accounts. Responsibilities include but not limited to :• Support more than 400 clinicians largely participating in pay-for-performance programs offered by various health insurance companies• Assist clinic users with a myriad of issues, including but not limited to, data investigations, help desk support (resetting user passwords, troubleshooting login issues, opening tickets for clinic users), proprietary portal training, monthly clinic outreach, and coordinating clinic data implementations • Maintain weekly and bi-weekly agenda items for sponsor-level meetings and presented clinic updates at weekly status meetings • Coordinate with other departments to ensure high priority items are met in a timely manner/oversee and ensure these items are promised and delivered within their set deadline

Responsible for ensuring the operational excellence of assigned clinics as measured against company objectives and standards while providing leadership and mentoring to all direct reports, assigned clinics and the physician team with an annual revenue of $49 million.Responsibilities included:•Conducted on site evaluations of clinic and staff performance and made any recommendations to the Vice President – Operations for actions deemed appropriate to bring the operation of clinics and staff up to company standards including retraining or replacing staff as necessary.•Supervised the hiring, training and monitoring of the performance of clinic staff for assigned clinics.•Made any changes to on site policies and procedures as deemed necessary to improve the operational efficiency and effectiveness of the clinic also by promoting the utilization of services provided by Home Office support staff such as Central Services (the Clinic Coordinator staff), Patient Financial Services, Accounting and Marketing. •Assumed the direct onsite management for any clinic not performing to standard for any period of time required to implement the changes necessary.•Ensured all assigned clinics meet and exceed all company objectives. •Participated in planning and implementing all new operational promotions, procedures, policies and guidelines while identifying and implementing “Best Practice” strategies for assigned clinics.•Actively participated in forecasting and budgeting for their assigned clinics, assisted in developing monthly goal and forecasts, and assisted in developing the yearly operations budget•Responsible for performing annual appraisals for clinic staff.•Acted as a mentor and coach for all reports and be responsible for their training.Accomplishments:•Improved district wide revenue year over year revenue. •Successfully planned and implemented an employee satisfaction program in order to lower high turnover rate.•Recruited Physicians

Responsible for managing the clinical operations of three Ambulatory Surgery Centers (ASC) with annual revenues of $12 million. My responsibilities included:• Developing policies and procedures for all operational activities within each facility• Implementing budget strategies and revenue enhancement processes to maximize revenue of each ASC• Developing and/or expanding programs/services of the centers, including surgical and community health programs • Building outstanding new teams that excel which include hiring, training and coordinating the activities of clinical and administrative staff and services• Negotiating for improvement of and additions to facilities and equipment• Representing AV Care at community meetings and promoting programs through various news media• Partnering with Corp HR to ensure coordination of human resource initiatives and recruiting activities• Scheduling all clinical and administrative support staff • Providing clinical safety overview, including radiation safety (OSHA safety certified)• Collaborating with Marketing Team for each ASC to enhance marketing to ensure continued/sustained growth• Leading Quality Assurance/Quality Control programs and initiatives• Planning, coordinating and leading initial AAAASF inspection and certification process Accomplishments:• Increased revenue by implementing new staffing model at each ASC• Worked with the VP of Business Development to expand the company to additional sites outside of normal territories• Recruited physicians

With annual revenue of $24 million, managed the operation of eleven Interventional Radiology Ambulatory Surgical Centers (ASCs) in Illinois, Florida, Georgia, North Carolina, Virginia, New Jersey, New York and Connecticut.My responsibilities included: • Implementing methods to continuously assess and improve each of the ASCs, establishing goals, objectives, policies, procedures and standards of performance for all areas • Imparting vast knowledge of radiology billing and coding practices • Coordinating Human Resources for all the ASCs in region • Nationwide PACS Administrator• Acting as Director of Safety and Chairman of the Safety Committee, responsible for all safety, including Radiation Safety. Wrote/compiled the company’s monthly Safety newsletter• Negotiating contracts for each ASCAccomplishments:• Committee member for selection and implementation of a company-wide Electronic Medical Record • Successful planning for and passing of the initial Joint Commission inspection and certification, based on knowledge of The Joint Commission regulations and National Patient Safety Goals

With an operating budget of $8 million, managed the operation of the General Diagnostic, Interventional Radiology, Radiation Therapy, C.T., Nuclear Medicine, Ultrasound, Radiology Film Library, Registration, Clerical and Secretarial Support departments. Implemented budgeting strategies for capital and operating expenditures; developed and implemented methods to continuously assess and improve the department; developed staffing plans; established goals, objectives, policies, procedures and standards of performance for all areas of multidisciplinary department with 80 FTE’s for 300 bed acute care hospital that performed 100,000 exams, per year. Acted as marketing agent for the Radiology and Radiation Oncology Departments in the surrounding community and physicians.

With an operating budget of $11 million, directed the operation of Imaging Services, Radiation Oncology and Ambulatory Imaging Center for this regional medical center with over 750 beds.

Responsible for the day-to-day operation of the following areas: General Diagnostic, Special Procedures and Interventional Radiology, O.R. Team, C.T., Nuclear Medicine, Ultrasound, File Room and Registration areas as well as the compilation of departmental productivity statistics. Contributed to and participated in the department’s Cost Containment program, which included Inventory Management. Serves as department liaison to the referring physician to marketing department and was responsible for payroll for entire department staff.