- Responsible for the definition, design and implementation of projects to establish and develop fit-for-purpose products and services that deliver customer value for both the UK and US- Ownership of key product applications throughout the business- Management of relationships with end users, suppliers, internal departments and stakeholders to ensure their expectations inform the design and delivery of a product- Interpretation of senior stakeholder requirements into an engaging offer for customersProven track record for delivering multiple £1m+ projects across both the UK and US estate Liaison with internal teams and suppliers to ensure requirements are properly developed and implementedResponsible for a large team of Business Analysts from apprentice to lead level.Responsible for leading a team who went on to win the Real IT Award in 2021 for the "Project of the Year"Ensuring that changes were implemented successfully and users prepared and trained as necessaryGrowing product conversion with the use of technology and softwardManaged projects through the full life cycle and lead point of contact for all IT suppliers, internal teams and external 3rd party suppliers during project delivery.Responsible for providing timeline and roadmaps throughout the yearResponsible for providing a future 5-year roadmap