Mike Dolan Email & Phone Number

Salem, Ma, Us

Boston, Ma

· Founded a company focused on the development and deployment of analytical-based technologies and solutions in furtherance of clearly defined business objectives. A sample of services rendered follows:o Managed data warehouse design and data mining initiatives for a large web-based ASP that provides software and services to manage the transaction between automotive customers and lending institutions§ Conducted market basket analyses for bundles of software products. Included the… Show more · Founded a company focused on the development and deployment of analytical-based technologies and solutions in furtherance of clearly defined business objectives. A sample of services rendered follows:o Managed data warehouse design and data mining initiatives for a large web-based ASP that provides software and services to manage the transaction between automotive customers and lending institutions§ Conducted market basket analyses for bundles of software products. Included the development of complex SAS programs to measure the time-neutral effect of ancillary product adoption on loan application volume, which was the primary source of income for the company.§ Created loan application demand forecast models. Used time series models including ARIMA and dynamic regression with exogenous factors.§ Analyzed web logs to ascertain traffic patterns consistent with desired behavior, e.g. loan application submission.o Collaborated in developing a “green” segmentation for a direct marketing company that is focused on environmentally sound products and services. Developed and tested “bridge” models to score target markets with segments. This is slated to become a core offering to the company’s clients.o Conducted analyses and developed software to ascertain the presence of discriminatory patterns during job assignment and promotion procedures in the case of a large federal agency and a plaintiff class of black women.o Designed and coded a comprehensive TURF analysis to inform promotional menu item bundling for a large multinational restaurant corporation.o Managed the design, construction, and deployment of a highly sophisticated stochastic model that simulated global adverse event reporting processes for a major pharmaceutical company.o Created a statistical modeling tool utilizing integrated marketing communications and business outcome data to identify the optimum configuration of key drivers to maximize ROI for a leading software company. Show less

· Developed practice enhancing value of market research for all industry sectors served by this $1.5 billion company · Implemented R&D for new products, including bridging technology to project segmentations onto large populations for differentiated marketing initiatives. Authored patent. · Created marketing strategy to promote practice · Developed internal alliances to integrate market research, list generation, campaign design, and ROMI measurement into one seamless solution.… Show more · Developed practice enhancing value of market research for all industry sectors served by this $1.5 billion company · Implemented R&D for new products, including bridging technology to project segmentations onto large populations for differentiated marketing initiatives. Authored patent. · Created marketing strategy to promote practice · Developed internal alliances to integrate market research, list generation, campaign design, and ROMI measurement into one seamless solution. · Developed partnerships with 3rd party data vendors to enable build & apply statistical bridging models to large marketing campaigns. · Developed key partnerships with marketing communication, creative, and fulfillment firms to offer a one-stop marketing solution · Delivered forums around the globe to educate personnel and clients about the value of actionable market research · Implemented a heavy-duty analytic computing infrastructure to support large CRM initiatives. Show less

· Established consulting and analytic services delivery capability for this database marketing company providing strategic consulting, data mining, and data warehousing services.· Recruited, organized, and supervised multi-disciplinary departments including statisticians, technologists and marketing/business consultants.· Established capability to design and deliver substantial customer data warehouses, including IBM’s North American Analytic Database.· Developed descriptive… Show more · Established consulting and analytic services delivery capability for this database marketing company providing strategic consulting, data mining, and data warehousing services.· Recruited, organized, and supervised multi-disciplinary departments including statisticians, technologists and marketing/business consultants.· Established capability to design and deliver substantial customer data warehouses, including IBM’s North American Analytic Database.· Developed descriptive and prescriptive modeling methods for segmenting and scoring customer databases, including the automation of techniques including logistic regression, cluster analysis, discriminant analysis, factor analysis, etc. using statistical analysis and neural network architectures. · Built internal company infrastructure with a series of structured initiatives· Negotiated over $10 million dollars in new technology and data mining business and dramatically diversified the company’s client base. Show less

Built consulting/analytics group supporting this enterprise software & consulting firm in its mission of helping companies establish & improve customer relationships through all channels (e.g. web, call centers, stores, etc.). The group includes 3 depts (CRM Consulting, Analytical Consulting & Analytical Services) & employs 25 scientists, consultants and technologists · Delivered over $3 million of new business in e-commerce & banking verticals in first six months · Developed & instantiated a… Show more Built consulting/analytics group supporting this enterprise software & consulting firm in its mission of helping companies establish & improve customer relationships through all channels (e.g. web, call centers, stores, etc.). The group includes 3 depts (CRM Consulting, Analytical Consulting & Analytical Services) & employs 25 scientists, consultants and technologists · Delivered over $3 million of new business in e-commerce & banking verticals in first six months · Developed & instantiated a library of models within a CRM software suite that evaluates & predicts customer behavior for campaign planning & management, customer interaction governance, & web site design & dynamic personalization.· Responsible for consulting and software opportunities in new market verticals. A paid consulting engagement is the basis for procuring new information about an industry that then becomes part of the company’s content library and is the basis for adapting CRM software to a new industry group. Show less

· Established Data Warehouse/Decision Support System practice for a rapidly growing systems integration company · Adapted proprietary design and development methodology to DW/DSS implementations · Developed a knowledge center to support projects undertaken in 6 domestic and 2 international facilities · Established a customer laboratory for the evaluation and deployment of DW/DSS tools. It served as the platform for exploratory data analysis and prototype development during DW/DSS designs ·… Show more · Established Data Warehouse/Decision Support System practice for a rapidly growing systems integration company · Adapted proprietary design and development methodology to DW/DSS implementations · Developed a knowledge center to support projects undertaken in 6 domestic and 2 international facilities · Established a customer laboratory for the evaluation and deployment of DW/DSS tools. It served as the platform for exploratory data analysis and prototype development during DW/DSS designs · Developed superior competency in business requirement analysis and measurement design. As a result, Sapient was able to offer far greater analytic depth and functionality in its DW/DSS solutions than its competitors · Provided expert leadership & support during technically demanding model design, development and integration activities for several multi-million dollar projects · Assumed lead & support roles throughout DW/DSS project sales cycles resulting in several significant contracts. Show less

· Developed superior analytic capacity for a major Managed Care company resulting in enhanced credibility with clients and internal operating efficiencies benefiting all departments · Developed project mgt model in restructuring the analysis dept that was adopted by other operating sections of the company.· Educated staff in project planning/monitoring techniques, research design, data collection/prep, quantitative/statistical methods, programming & report development.· Developed… Show more · Developed superior analytic capacity for a major Managed Care company resulting in enhanced credibility with clients and internal operating efficiencies benefiting all departments · Developed project mgt model in restructuring the analysis dept that was adopted by other operating sections of the company.· Educated staff in project planning/monitoring techniques, research design, data collection/prep, quantitative/statistical methods, programming & report development.· Developed numerous standardized analytic computer algorithms for episode development, case mix adjustment, forecasting, etc.· Created report formats & developed full color report and animated graphic presentation production capacity.· Designed & initiated a project to restructure data files/libraries, standardize program development/storage, test internal and external data base integrity, convert data bases to standard format and permit collapse of multiple source data bases into common analytic files. Show less

· Managed analytic projects for large corporate and governmental clients. Involved the design of data bases, implementation of analyses, development of reports and presentation of findings. This resulted in reports that became the company standard for health care utilization reporting.· Also managed new product development and research design involving case mix adjustment techniques and analytic methodologies for DRG and PPO analyses. · Managed project to consolidate indemnity, HMO,… Show more · Managed analytic projects for large corporate and governmental clients. Involved the design of data bases, implementation of analyses, development of reports and presentation of findings. This resulted in reports that became the company standard for health care utilization reporting.· Also managed new product development and research design involving case mix adjustment techniques and analytic methodologies for DRG and PPO analyses. · Managed project to consolidate indemnity, HMO, managed care, prescription, wellness and disability data into one integrated data base. Show less

· Assistant Professor, Northeastern University, College of Business 1986-1990 Quantitative Methods I & II (Graduate); Statistics I & II, Quantitative Modeling (Undergraduate)· Associate Professor, Massachusetts College of Pharmacy, 1990 Health Economics· Associate Professor, University of Massachusetts, 1986 Managerial Finance· Associate Professor, New School for Social Research, 1984-1986 Statistics· Lecturer, Various Two Year Schools,… Show more · Assistant Professor, Northeastern University, College of Business 1986-1990 Quantitative Methods I & II (Graduate); Statistics I & II, Quantitative Modeling (Undergraduate)· Associate Professor, Massachusetts College of Pharmacy, 1990 Health Economics· Associate Professor, University of Massachusetts, 1986 Managerial Finance· Associate Professor, New School for Social Research, 1984-1986 Statistics· Lecturer, Various Two Year Schools, 1982-1984 Accounting, Systems Analysis, BASIC & COBOL Programming, Algebra, Managerial Psychology Show less

· Managed model development, data acquisition and preparation for projects involving the investigation of inpatient (acute, chronic, rehabilitation, psychiatric) and outpatient hospital activity.· Designed and oversaw subsequent analyses and report generation relative to effective cost containment/service enhancement initiatives for Medicaid subsidized health care.· Included the development of a comprehensive five year plan for the Massachusetts Medicaid system.

Mba, Abd, Statistics & Operations Research

Activities and Societies: Full Graduate Assistantship; Magna Cum Laude This was a heavily quantitative, 90 credit MBA program that ran.

Ba, Sociology

Activities and Societies: President of Student Government