Senior Principal working in roles of Account Manager, Management Consultant, Program Manager and Client Services Engagement Lead with over 18 years of experience in CRM delivery, change management, program and project management, analysis, design, and development including projects related to HR Systems, Customer Service and Sales Force Automation, Warehouse Management, and IT Service Management. Completed over 30 system and process implementations across multiple industries including Healthcare and Life Sciences, Consumer Products, Finance, Government, Publishing, and Retail.

As a Senior Business Analyst at Scholastic, I was responsible for maintaining several in-house applications and managing the process to update the applications using SDLC methodology. I also developed and grew our SaaS Center of Excellence, which is a platform for our business and IT teams to engage with a group of users to understand what SaaS applications are, what are the pros vs. the cons, should they choose SaaS, etc. I was been a key team member on several of their large IT projects at Scholastic.

As a former manager in the Management Consulting practice at Accenture, I have worked in several fields with diverse experience in methodologies and tools. My career has ranged from test management, process and application design, deployment strategy, CRM, user experience, UI design and change management. Applications that I have worked extensively with are Siebel and Salesforce.com.