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Mike Drewes Email & Phone Number
Help Desk Analyst
at
Wisconsin Department of Financial Institutions
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Help Desk Analyst
Location
Mcfarland, Wisconsin, United States
Who is Mike Drewes? Overview
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Quick answer
Mike Drewes is listed as Help Desk Analyst at Wisconsin Department of Financial Institutions, based in Mcfarland, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Mike Drewes.
Mike Drewes previously worked as IT Infrastructure Engineer - Change Management, Incident Management, and Problem Management at None At This Time and Enterprise Helpdesk Technician at Great Lakes Higher Education Corporation And Affiliates. Mike Drewes holds Bachelor Of Arts, Instrumental Music Education from University Of Northern Iowa.
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Wisconsin Department of Financial Institutions
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Profile bio
About Mike Drewes
With over two decades of experience in the IT sector, my core competencies revolve around being a service provider through change management, incident resolution, and problem management. I thrive on bringing diverse perspectives to our team, integrating my expertise with a commitment to meeting all requirements and enhancing business operations.
Current workplace
Mike Drewes's current company
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Wisconsin Department Of Financial Institutions
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5 roles
Mike Drewes work experience
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It Infrastructure Engineer - Change Management, Incident Management, And Problem Management
- Oversaw change, incident, and problem management for various projects, including data center shutdowns and new domain implementations.- Coordinated incident response efforts, facilitating communication and troubleshooting by leading bridge calls with support analysts.- Ensured adherence to government contract requirements while effectively supporting business operations.- Developed macros to enhance the formatting and standardization of reports related to change tickets for the Delivery and Infrastructure teams in ServiceNow and Jira.- Collaborated with IT Infrastructure and Delivery teams via MS Teams to conduct root cause analyses of incidents.- Worked with relevant teams to identify and allocate action items for the implementation of long-term remediation solutions.- Led root cause analysis meetings with representatives from all involved support teams to verify the accuracy of details in the final Problem ticket report and ensure the completion of all necessary tasks.
Aug 2019 - Sep 2024
Enterprise Helpdesk Technician
- Served as a Helpdesk Analyst responsible for identifying, troubleshooting, and resolving technical issues for associates. - Provided support to associates through multiple communication channels, including phone, email, chat, and in-person interactions. - Effectively submitted Helpdesk tickets utilizing Remedy ITSM for all incoming calls and emails from associates. - Leveraged Remedy and Excel to create reports and macros for ticket tracking, significantly improving team efficiency and reducing report creation time by over 90%. - Conducted training sessions for new team members within the Helpdesk. - Led workshops for associates on effective Outlook inbox management and the Windows 7 and 10 operating systems. - Collaborated in the development and training initiatives for business units and IT support teams concerning Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Aug 2004 - Aug 2019
Help Desk Technician
Rockwell Collins
Help Desk Technician providing customer support in a dispatch call center handling multiple hardware, software, security, network, and remote access issues for over 15,000 employees worldwide.
Mar 2001 - Aug 2004
Quality Assurance Technician
Oakdale Systems Inc.
Tested proprietary software on PC and handheld computing systems. Wrote test plans and documented results. Repaired and loaded systems and did break fix support for customer systems.
May 1999 - Mar 2001
2 education records
Mike Drewes education
Bachelor Of Arts, Instrumental Music Education
Associate Of Arts, Instrumental Music Education
FAQ
Frequently asked questions about Mike Drewes
Quick answers generated from the profile data available on this page.
What company does Mike Drewes work for?
Mike Drewes works for Wisconsin Department of Financial Institutions.
What is Mike Drewes's role at Wisconsin Department of Financial Institutions?
Mike Drewes is listed as Help Desk Analyst at Wisconsin Department of Financial Institutions.
Where is Mike Drewes based?
Mike Drewes is based in Mcfarland, Wisconsin, United States while working with Wisconsin Department of Financial Institutions.
What companies has Mike Drewes worked for?
Mike Drewes has worked for Wisconsin Department Of Financial Institutions, None At This Time, Great Lakes Higher Education Corporation And Affiliates, Rockwell Collins, and Oakdale Systems Inc..
How can I contact Mike Drewes?
You can use AeroLeads to view verified contact signals for Mike Drewes at Wisconsin Department of Financial Institutions, including work email, phone, and LinkedIn data when available.
What schools did Mike Drewes attend?
Mike Drewes holds Bachelor Of Arts, Instrumental Music Education from University Of Northern Iowa.
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