• Provided data analysis and reporting (regularly and ad hoc) on SECU’s entire credit, debit, and prepaid card portfolio.• Converted complex data and functional requirements into user-friendly reporting solutions.

• Investigated debit and credit card fraud trends and employed strategies and rules to mitigate them• Compiled and analyzed monthly reports, including charge-offs and fraud-tracking reports• Assisted with distribution and documentation of fraud cases• Assisted with various card fraud-related projects

• Investigated and refunded fraud cases initiated by members• Compiled and analyzed monthly reports, including charge-offs and merchant credits• Assisted with distribution and documentation of fraud cases• Assisted with various card fraud-related projects

• Lead analyst on the initial project to implement BB&T's teller scheduling application, Plan-It• Acted as operational and technical administrator for Plan-It• Created and maintained all related training documents, as well as the department's presence on BB&T's internal website• Reviewed and approved all Teller-related hiring requests for the Branch Operations department within BB&T• Worked closely with third-party vendors to develop, test, and update the Plan-It application• Trained the BB&T branches on Plan-It, both on the initial implementation and on an as-needed basis• Provided BB&T branches with monthly reports that documented their progress in right-sizing their Teller FTE count• Assisted with PC Teller (Teller platform tool within the branches) maintenance

• Acted as liaison between Operations division and Branch division of BB&T• Assisted with monthly updating of the bank's policy and procedures for the branches, known as the Branch Operations Manual• Acted as the primary developer of Branch Operations' presence on the bank's website

• Acted as lead analyst for Corporate Records Management project• Assisted with intake, cataloging, and shelving of records• Assisted with the creation of BB&T's Records Retention Schedule document (document provided all departments with retention times for all types of records)• Assisted with the destruction of records in accordance with the BB&T Records Retention Schedule• Trained departments' "Department Records Coordinators" on the use of the Records Retention Schedule• Assisted with converting records over to BB&T during mergers• Assisted with daily activities within the Document Scanning and Reports Management departments

• Taught 6th grade English and Social Studies• Assistant football coach