Mike Dulay Email & Phone Number

Lompoc, Ca

Serviced computer systems and networks for companies in many diverse fields. Specialized in supporting the needs of small and medium sized businesses by providing solutions in the most cost effective, elegant, and compliant manner possible; from simple software installations and hardware servicing to more complex IT network and telecommunications implementations. Provided on-call, on-site and remote monitoring, management, and documentation of networks and systems to create a reliable, secure, and compliant computing environment. Worked with CLECs to provide upgraded internet infrastructure connections. Subcontracted to national service organizations, working under the direction of the client’s internal corporate IT staff, investigating problems, installing hardware, and implementing solutions. * Managed Service Provider - Backup & Disaster Recovery | Patch Management | Managed Anti-Virus | System Documentation | Network Monitoring | Network Security * On-Site Computer Consulting & Servicing * Malware / Virus Remediation * Ethernet & WiFi Networking * Business DSL & Fiber Internet Connections * VOIP Telecommunications * Point of Sale Systems, Credit Card Processing, PCI Compliance

Williams, Az & Lompoc, Ca

Customized electronic payment processing solutions, PCI Compliance, and Point of Sale systems.

Investment Advisor Representative at Transamerica Financial Advisors, Transamerica Financial Group Division (TFA / TFG)Associate at World Financial Group (WFG) Associate at World Financial Group Insurance Agency (WFGIA)I held accident and health, life, variable annuity and variable life insurance licenses in Arizona and California. I also held FINRA Series 6, 63, 26, and 65 securities licenses. Conducted training classes to educate the newer associates and representatives covering various aspects our business and financial services industry. Directly participated in the planning and execution of large regional training and recognition events.

Williams, Az

Business Consultant specializing in payment processing solutions, point of sale systems, and mobile payment processing.

Worked on the Maine Health Information Exchange project with associates around the world for Orion Health. Trained in Rhapsody, Orion Health's medical data translation software. Created de-batching routes to separate archived message packets. Analyzed incoming data streams to determine type, format, and conformance to the HL7v2.4 standard.Documented message HL7v2.4 non-conformance issues and identified possible corrective measures.

I maintained several web servers and serviced the corporate computers and network. Worked with a team to develop a Student Management Program. The system was to track the student’s progress through their courses, the distribution of the course material, marketing of future courses, tracking of prospective students, and grading. I was responsible for analyzing the manual work flow of the company, identifying the data, how it was used and transferred, and translating it into a flowchart that the lead programmer could develop into a working program.

Support the sales staff, design, configure, install, maintain, and upgrade networks and systems. I accompanied the sales people on some of their appointments where I was instrumental in securing the client.

Santa Ana, Ca

Managed a retail store front. Supervised four employees. Conducted over $1 million of personal sales in computer hardware and services. Created an automated system to test hard drives and "burn-in" new systems. I created a quoting system in Excel that enabled me to fax a quote to a client, often before I finished the call. I also successfully submitted and won bids for computer hardware and services for state agencies in California. Installed networked computer labs for educational institutions.

I recommended software and technical books to customers to meet their computing needs.

Aerospace Engineering

Aerospace Engineering Pep-Band

High School Diploma, General

Activities and Societies: Concert Band, Marching BandGraduate Marching & Symphonic Band