Business Owner Holbein House Penzance Cornwall

Regional manager

Working as a high profile General Store Manager in Various stores in London and the South East with sales of 700k-1.7 million.Proven track record for driving sales and improving operational standards through strong communication and a reputation for motivating and inspiring store teams.

Responsible for the day to day running of a fast paced Supermarket offering a wide range of services( including Home shopping and Pharmacy). annual Turnover of 52 million meeting the demands of 40,000 weekly customers.Managing a team of 23 Managers and 350 Colleagues.key achievementhvd s :Number one store sales v plan on the region and top ten in the South Division.Second best store for Profit and Bonus performance.Delivered shrinkage results of 65k credit and 20k credit.Top store for Customer service Matrix.Community involvement target of 100%5% above the Company average for Colleague engagement and Moral index.Top store for People development target 0f 5% actual 11%Safe Legal and Secure pass of 92%Best store for Retail Standards on Christmas Perfect Day.Managed the Team through the biggest Structure change in Asda history.

Responsible for the Day to Day running of a fast paced Supermarket offering a wide range of services (including Home shopping, Optical, pharmacy and Petrol Station), average weekly sales of 1.7 million and an annual turnover of 86 million. Managing and Developing a large team of 23 Managers and over 400 Colleagues.Other responsibilities include:Delivering the Key Result Indicators Sales Plan, Profit Plan, Shrinkage Plan, waste budgets, wage budgets, Health and Safety targets, Availability Targets, other cost controls and Branch authorised expenditure, People Development and Culture targets, as well as the Customer Service Matrix including Queues and Colleague Service measures.Analysing market trends, developing business plans and ensuring its implementation and the achievement of the business goals and the Brand presentation through well merchandised sales floor Deliver the Corporate Marketing strategy through store point of sale, Promotion and Event implementation.Promote and Lead Community involvement ensuring all corporate and Local activity plans are in place and targets achieved.Reviewing, evaluating and Prioritising store operations and requirements, coaching and directing performance improvement, Supporting and motivating store teams to follow and achieve operational goals and strategies..Developing positive direct relationships with key business contacts.Communication of all Business priorities.Creating and maintaining a positive Store Culture and ensuring all the Corporate Pulse Survey Targets are delivered for both store morale and People Development.Ensuring best practice and Process is followed in all areas including Health/ safety Region with Succession Planning.Key Achievements:Number one store in the Region for Sales Plan performance.Number one store in the Region for Colleague Satisfaction score.Achieved 85% score across two Safe and Legal Audits.Won a prestigious award for work in the Community.

Responsible for the day to running of a fast paced 40,000 sq ft Supermarket offering a wide range of services (including Halal Butchers,Polish Deli, Travel Money centre, Pharmacy). with weekly sales of over 1 million pound and an annual turnover of 60 million, meeting the demands of 60,000 weekly customers in one of the most ethnically diverse stores in Asda.Key achievements:Third Best performing Store in London for Key Result Indicator delivery.Top Store for sales plan delivery.Top store in North London Region for Profit Delivery.Top Store in London for colleague BonusDelivered a 20k positive Shrink performance.Won the regional Sales cup for the best store for Events (Eid, Diwali and Valentines).Received additional Bonus for Performance Nominated by the Regional Manager.Ethnic Champion for the London region working with the ethnic Director and Ethnic team in Asda House developing Range, Merchandising briefs, Events Promotions, Point of Sale, Operations and best Practice for the London Regions.Responsible for Communication the key Corporate Strategy for London in the form of a perfect day set up and presentation briefing.Achieved a reputation for Best Engaged Store team and the best store in the Region for Ethnic Events and Trading.Developed a new strategy for trading Clothing in London by working with the George House teams.Developed the idea with the store team to change the range of the General Merchandise Department and floor layout that increased sales of over 40% in the GM and George Departments.Number one Store for Halal Meat Counter sales in London.Developed Managers Thorough the Store Management Development programme on the request of the Regional People Manager and the Regional Manager.Developed Managers onto the General Store Management Programme and the Trading Manager Programme.

Responsible for the day to running of a fast paced Supermarket, average weekly sales of 700k and an annual turnover of 38 million, Managing and Developing a team of 12 managers and 300 Colleagues.Key achievements:Top Three on the M4 Region for Key Result Areas achieving 85% green on all KRA'sSecond Best store on the Region for Availability measure.Waste improvement of over 100k achieved by working with the space team at Asda House to reduce the number of rest food bays, this also provided the opportunity to increase more profitable General Merchandise Space.Achieved Shrink results two years running.Achieved all Customer Service Matrix.

Responsible for: Opening and Running the first George Standalone Clothing store in London and the Second in the Chain. Responsibilities included: Recruitment of all Managers and Colleagues. Co-ordinating the Training. Supporting George house with the Merchandising and Marketing of the store. Co-ordinating the grand opening for the store. Co-ordinating a Pre Opening Event for the National Press and the Asda/George Executive team.Working with the George Team to: Develop store Operations and structure model for future High Street stores. Develop Best Practice for future High Street stores.Key Achievements:Successful launch.Highest sales for three years runningMost Profitable store three years running.Delivered Shrink targets for three years.Developed All three Duty Managers into Bigger roles within the main Chain.Achieved a reputation for Retail Standards and innovation.Supported George House with the Opening of the first Four High Street Store openings.Won an Award for the Best New Store in Croydon in our first year.

Held the following positions:Senior Trading Manager Fresh Food.Senior Trading Manager Foodhall.Senior Trading Manager General Merchandise and George Clothing.Night Trading Manager.Store Operations Manager in Swanley Store of Learning.Warehouse ManagerClothing ManagerGrocery ManagerCustomer Services Manager.Key achievements:Successfully held Five Senior Trading Manager positions.Supported GSM in Opening the Store of Learning in Asda Swanley.Completed a four month Marketing secondment with Asda in South London with the responsibility of Developing the Events Champion and the Community Champion roles which were both new concepts.I also Developed a new Customer Service Strategy with Asda house which was successful in changing the Operating model for future Customer Service.