Mike D. Email & Phone Number

I'm a technical support specialist with a solid foundation in IT and a focus on ensuring smooth operations for users. I’ve built my career on resolving issues and providing reliable support that empowers others to do their best work. My experience spans across various roles, from managing websites, training municipal workers to overseeing the design and maintenance of signs for a town.I thrive on helping others, whether it's troubleshooting a login issue, coordinating with web hosts to resolve backend problems, or guiding someone through the certification process that could lead to their next promotion.What drives me is the opportunity to make a difference in someone’s day. Whether it’s helping a customer with a purchase or ensuring that a critical piece of technology is up and running, I find fulfillment in providing solutions that work. I’m dependable, quick to respond, and always ready to tackle challenges head-on.I’m known for staying calm in a crisis and working well both independently and within a team. My colleagues often rely on me as the “go-to” person for handling stress with grace and building rapport with all types of people. I like to make learning fun. Looking ahead, I’m focused on continuing to grow my skills while completing my data science degree, with an eye toward advancing into project management. I bring a blend of technical expertise, strong communication skills, and a passion for helping others succeed.TECHNICAL EXPERTISE: Computer Hardware. Computer Networks. Network and Telecommunication Management. Database Management. Website Design. Remote Desktop Management. Technical Support. Software/Application Support. Troubleshooting. Hardware, Software, & Peripherals Installation. Data Analytics.PROGRAMMING LANGUAGES: Visual Basic. SQL. HTML.PROGRAMMING SKILLS: Object oriented programming and design. UI design.PROJECT MANAGEMENT: Scrum OPERATING SYSTEMS: Windows XP/10/11, Apple and Android.SOFTWARE: Crystal Reports, MS Office (Word, Excel, Outlook, Visio), TeamViewer, Google Suite, Adobe Acrobat.: Visual Basic. SQL. HTML.