Assisted the head grower in managing and operating 4 rooms with 672 flowering plants each, along with a vegetation room housing 1300+ juveniles and about 100 mothers.Performed cloning, planting, and transplanting of plants through various stages, including extensive watering and maintenance.Managed and maintained an automated irrigation control system (BDX) and ensured its proper functioning.Conducted harvesting, weighing, and hanging of plants, and processed and destroyed waste… Show more Assisted the head grower in managing and operating 4 rooms with 672 flowering plants each, along with a vegetation room housing 1300+ juveniles and about 100 mothers.Performed cloning, planting, and transplanting of plants through various stages, including extensive watering and maintenance.Managed and maintained an automated irrigation control system (BDX) and ensured its proper functioning.Conducted harvesting, weighing, and hanging of plants, and processed and destroyed waste from harvests.Tagged and tracked all plants in METRC from initial stages to the end of their lifecycle, creating packages for product transfer to various facilities.Collaborated with the compliance team to ensure regulatory adherence and up-to-date licenses.Acted as the primary contact for State MED inspections, ensuring compliance and avoiding fines.Performed basic building maintenance, utilized a forklift and pallet jack as needed. Show less

General Manager/Lead Budtender• Managed the day to day operations for the store including all opening and closing duties• Managed and mentored the store employees in every aspect of their careers• While budtending and being a front facing personality with customers, I was also responsible for maintaining inventory, fostering positive relationships with vendors and others in the industry, guerilla marketing with local businesses to raise store revenue, working with the Head Grower… Show more General Manager/Lead Budtender• Managed the day to day operations for the store including all opening and closing duties• Managed and mentored the store employees in every aspect of their careers• While budtending and being a front facing personality with customers, I was also responsible for maintaining inventory, fostering positive relationships with vendors and others in the industry, guerilla marketing with local businesses to raise store revenue, working with the Head Grower and trimmers to ensure joints, blunts etc. were in stock.• Daily METRC maintenance including creating and uploading Excel imports to report Daily Sales, accepted new packages into the store once accuracy of contents was confirmed, transferred\sold products to other stores, added and removed employee access• Top Individual Sales Person multiple weeks, even while managing the corporate store• Exceeded Monthly Sales Goals despite I-70 improvement project closing access to most routes to the store• Helped to create a better Social Media presence via Facebook, Yelp, Google, etc.• Set prices and created sales to move product effectively for maximum profit based on store demographics and other factors Show less

• Worked as a technical support account manager for several (up to 85) large clients on the West Coast Team, taking and solving frontline cases created through Salesforce, email, and phone. • Responsible for maintaining exceptional client relationships as the main point of contact for product issues once they were transistioned to Support from Professional Services. • Clients utilized SAAS environments to access their time and attendance product. They could also access it through… Show more • Worked as a technical support account manager for several (up to 85) large clients on the West Coast Team, taking and solving frontline cases created through Salesforce, email, and phone. • Responsible for maintaining exceptional client relationships as the main point of contact for product issues once they were transistioned to Support from Professional Services. • Clients utilized SAAS environments to access their time and attendance product. They could also access it through Ultipro which is their payroll software and point of record. • The Software was based on source code owned by Infor/Workbrain.• Worked remotely to assist clients in the Central, Mountain, and Pacific timezones. Was backup to Eastern TZ • Ensured complete client satisfaction by meeting established SLA’s, thorough and accurate communication, complete case ownership from start to finish, and following through on promised deadlines.• Required communication with many different departments and third-party software vendors to come to a satisfactory solution.• Basic Project Management• Coach for Knowledge Base Article Writing (KCS Project) for all employees. Was responsible for content accuracy, profreeding, grammer, and writing skills improvement. Created and managed goals for teams to reach.• Wrote thousands of Knowledge Base Articles to improve client/employee education and to alleviate the need for basic support inquires Show less

Managed up to 12 employees including Support Technicians Levels 1-3, Support Coordinators, and the Clock Shipping Department which shipped all new and refurbished products.Worked daily with multiple departments in the company to serve all our client's needs including Implementation, Sales, and Development and was responsible for retaining over 5 million dollars in continuous Support contract revenue.Mentored entry-level technicians in all aspects of the business through regular daily… Show more Managed up to 12 employees including Support Technicians Levels 1-3, Support Coordinators, and the Clock Shipping Department which shipped all new and refurbished products.Worked daily with multiple departments in the company to serve all our client's needs including Implementation, Sales, and Development and was responsible for retaining over 5 million dollars in continuous Support contract revenue.Mentored entry-level technicians in all aspects of the business through regular daily interactions and scheduled 1 on 1's where strengths and weaknesses were discussed and coaching was provided. Was a higher level escalation resource for complicated technical issues. Provided exact steps for dealing with intense client situations to my employees as well as handling supervisor escalations if the technicians were unable to appease the clients. Monitored phone calls as part of a monthly coaching effort to improve client/technician interactions. Created hundreds of KB articles and approved those written by my employees. Conducted meetings with higher management and was responsible for enforcing and relaying any new policies that were implemented. Contributed to the creation of the Support Department and the policies implemented thereafter. Was responsible for answering all post-case client surveys that were unfavorable towards my employees or the department in order to maintain exceptional client relationships.Assisted in pre-screens and conducted interviews for potential employee applicants. Made high level decisions on applicants and current employees looking out for the company's best interests.Responsible for writing all 90 day and yearly reviews as well as delivering them to my employees. Approved timecards and Time off requests.Approved Invoices for the Clock Department and made decisions related to shipping and new sales as it pertained to inventory. Show less

Managed up to 98 clients at one time as their dedicated account manager. Resolved all issues clients had running their payrolls whether it be related to software, hardware, environmental, or user error.Troubleshot multiple servers remotely as it pertained to our software as well as the individual workstations of payroll operators.Helped clients integrate many different kinds of payroll interfaces to work with Stromberg Time and Attendance. Examples: Paychex, Abra, ADP, Lawson… Show more Managed up to 98 clients at one time as their dedicated account manager. Resolved all issues clients had running their payrolls whether it be related to software, hardware, environmental, or user error.Troubleshot multiple servers remotely as it pertained to our software as well as the individual workstations of payroll operators.Helped clients integrate many different kinds of payroll interfaces to work with Stromberg Time and Attendance. Examples: Paychex, Abra, ADP, Lawson, Preview, Ultipro.Helped to lead the Daylight Savings Time project to get our clients prepared for DST date change, as well as many smaller scale projects brought to light by client conference calls and issues lists.Team Lead of the North East Region which made me responsible for the work done by the members of my team as well as managing projects created by clients, salespeople, Implementation Specialists, Applications Specialists, and other divisions of the organization as seen fit by management. Show less

#1 ranked restaurant in the world based off of revenue.Utilized multi-tasking abilities to maintain a unique guest experience with my tables while supervising and assisting up to 50 other servers with theirs.Commended by Corporation for saving the life of a guest.