*Increased student achievement year over year by focusing on four things: 1. Building strong relationships with staff and supporting their growth 2. Developed vision statement with staff and worked into everything 3. Student centered decision making 4. Developing a learning culture among students*Developed the staff into a strong collaborative team and inspired trust*Created and funded summer robotics program through grants*Purchased staff housing and a school vehicle without raising taxes*Saved $250,000 in four years by applying sound fiscal management principles*Implemented curriculum through the entire system, enhancing vertical alignment*Maintained high morale while holding staff accountable for district achievement *Demonstrated collaborative leadership and empowered others to make decisions*Promoted the use of data in instructional decision making*Managed Transportation, Special Education & 504 programs and Title I program*Passes a Title I audit without issues

*Managed Accounts Receivable and Order Entry teams, with responsibilities ranging from improving employee performance to consistently achieving each team's goals with respect to service, production and quality of work.*Conducted daily and weekly meetings with both teams to set direction and priorities.*Prepared and Conducted annual performance reviews with all team members.*Performed quarterly reviews of Department Policy and Procedures to ensure they are current, creating new policies as needed.*Maintained a number of statistical reports including employee performance and department workflow projections.*Performed recurring audits ensuring alignment with policies.

*Managed daily operations of the Customer Service call center allocating staff to handle incoming calls, outbound campaigns and various projects while maintaining service goals. *Assisted in management and training of the team:-Lead regular training sessions on business decision making and negotiating techniques. -Conducted monthly coaching meetings and set performance improvement goals.-Participated in hiring and termination decisions.*Resolved escalated customer issues, balancing the customers needs with the company's.*Administrative responsibilities included the following: -Produced monthly, semi-annual and annual performance statistics. -Provided oversight on our record management efforts.-Assisted with maintenance and updating of two internal company websites.-Produced a variety of call center reports.*Assisted in the creation and implementation of the Quality Assurance program.*Helped determine the program specifications the department needed to maximize the usefulness of a custom built customer database prior to the initial roll out.

*Served as the liaison with the Accounts Receivable Department.*Client Bookkeeping Solutions product lead for the Customer Service Department. Participated in the roll out of the Accounts Receivable module for Client Bookkeeping Solutions. Developed training resources which served to strengthen the departments understanding.*Created and developed the first interactive renewal calculator which handled all product lines and allowed for the reproduction of customized renewal invoices. The interactive renewal calculator was *utilized across several departments in the company.Produced department leading performance in the call center by responding customer inquiries.