Mike Eischen Email & Phone Number

Livonia, Michigan, United States

Wixom, Michigan, United States

Responsible for educating people on the proper and safe use of firearms as well proper care for them.

Livonia, Mi

• Maintained network by performing monitoring, analysis, and updates. Performed troubleshooting of network problems; escalating problems to level 2 support or vendors when necessary.• Prepared users by conducting training programs and providing documentation and support.• Responsible for data security using hybrid system (Unitrends) including cloud and on-premise appliances.• Lead conference room technology transformation to prepare room to be compatible with Skype for Business.• Worked with local vendors on office remodel project. Responsible for all network cabling changes/upgrades.• Performed wireless projection upgrade in conference rooms using Airtame product. Maintained previous system (LiteShow) when hardware/software updates were required.• Traveled to remote company locations to provide support for systems and users.

Wixom, Mi

• Provided first-call resolutions for desktop hardware and software issues. Supported internal and external users at various company locations. • Tracked issues and requests using ManageEngine software.• Responsible for installation, configuration and maintenance of new Cisco VOIP phone system – including Unity Connection (voicemail) and Finesse (Contact Center) modules.• Deployed and imaged new hardware as needed to support product life-cycle.• Grant, remove and audit access to resources using Microsoft Active Directory.

Auburn Hills, Mi

Online course site creation and maintenance.

Southfield, Mi

End user support for hardware and software.

Bloomfield Hills, Mi

Worked in a call center environment to ensure proper call response and issue handling in accordance with business requirement.Assisted with daily operations of a call center helpdeskPrimary responsibilities included handling all computer and Blackberry related issues for in-house personnel.Received incoming calls from external automotive dealerships and resolved all computer and Blackberry related issues.Interacted with other support team members for issues that required escalated knowledge or permissions.

Redford, Mi

Supported technical processes related to engine production assembly lines.Responsible for maintaining assembly line processes, Ensure production line reporting system was functioning at all times.Monitored production systems for outages and ensured such outages were minimized.

Troy, Mi

Worked in a call center environment to support General Motors' Dealership Service Departments. Worked in a team environment ensuring calls were handled within required metrics. Supported software programs essential to the operation of these departments. Supported Windows based PC's networked in a Windows NT or Windows 2000 environment.Supported Tech2 vehicle diagnostic tools.Served as Situation Matter Expert (SME) for Service Programming Team.

Farmington Hills, Mi

Sold to and serviced base of 200+ accounts, including 25 of which were considered Major Accounts.Consistently exceeded assigned sales goalsProvided messaging solutions to end users.

Bachelor Of Science, Computer Information Systems

Associates Degree, Business Administration