Mike Elbers Email & Phone Number

United States

Luverne, Minnesota

- Worked directly with Clients to gather business requirements and performed analysis, design, coding, and testing of changes. - Oversaw highly complex configurations of systems to support insurance company business needs. - Primary liaison to support company by providing recommendations of design specifications necessary to complete configurations and accurate estimates for large projects taking 40 to 1,200 hours. - Mentored business configuration analysts and associates. - Provided metrics reports on a bi-monthly basis and monitored other analysts work request tickets. - Created several macros to bolster efficiency while updating rate tables. - Reduced table’s entry time from 10-12 hrs to just 20 minutes.

Luverne, Minnesota, United States

- Managed team of six full-time employees and two contractors through a major conversion in policy entry and forms project utilizing a hybrid Agile/Waterfall methodology. - Served as main liaison for support company and ensured staff compliance with development, maintenance, and system standards. - Performed performance reviews, interviewed and hired candidates, developed annual resource and salary budgets, and mentored new hires. - Coordinated configuration mappings and 800+ form conversions, working with support/development teams. - Created new processes for maintenance and enhancement phases. - Gathered and presented data for statistical metrics for seven supported companies. - Designed and created multiple dashboards, using JIRA, to increase efficiency in team’s daily processes.

Luverne, Minnesota, United States

- Worked closely with internal and external teams to gather and analyze technical requirements. - Worked directly with Clients to oversee complex configurations. - Configured, maintained, and supported multiple business platforms for three specialty insurance companies. - Instrumental in designing and implementing a new, efficient product development workflow for multiple teams. - Mentored and developed new team members.

Luverne, Minnesota, United States

- Managed releases and implementation of in-house and vendor software modifications to multiple insurance companies nationwide. - Specialized in PolicyStar and Claims Workstation applications. - Created and maintained automation of software release procedures, using UNIX scripting.

Sioux Falls, South Dakota, United States

- Lead Systems Support Engineer on Product Development Process.- Test and implement new software/hardware procedures.- Develop and maintain detailed test plans and procedures.- Provided on-site and off-site test and support of new software/hardware products.- Wrote Unix scripts to test and deploy software/hardware.- Resolved higher complexity problems that could not be resolved by Tech Support.

Sioux Falls, South Dakota, United States

- Managed a team of 12 technical professionals- Bridged communication between Engineering and Technical Operations.- Tested and certified hardware/software products.- Managed software releases and implementation of 5,000+ hotels.

Sioux Falls, South Dakota, United States

- Documented and managed project requirements.- Supervised any and all people assigned to given project.- Created procedures and trained departments on how to use them.- Created weekly and monthly status reports for Executive Management.- Delivered executive presentations for milestone signings.- Oversaw Alpha and Beta implementations.

Sioux Falls, South Dakota, United States

- Managed release of software modifications to 5,000+ hotels nationwide.- Created and maintained new automation procedures.- Troubleshoot procedure problems.- Assisted Tech Support Specialists with Information Systems questions.- Assisted with Quality Assurance testing for several projects.- Was the department representative for Internet issues.