Michael Elliot Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As the Manager of Customer Success, I lead a team of CS Account Managers. My focus is on scaling and driving a culture of customer success across the organization. In addition, my team and I directly impact retention and revenue growth within our customer base. Working closely with leadership across all departments, I leverage key metrics to drive process improvements and develop new strategies, with an aim of cultivating an optimal client experience.

My focus is on business development and revenue growth in with the world's largest and most innovative agencies. I work with these agencies through consultation on Marketwire's various SAAS products to help maximize or create new revenue streams, reduce overall operational cost including hours against client retainer, help secure more marketing dollars from client budgets and improve client retention.

Toronto, Canada Area

Responsible for business development and client cultivation for medium to enterprise sized companies leading to closing clients such as Reebok, TNT Express, Ubisoft, DDB Latin America and generating 1.5Million in sales in 2011.

Toronto, Canada Area

My role as a Sales Director involved selling through a SaaS model of the company’s two flagship social media monitoring and analytic products, MAP and Heartbeat. This included managing the prospecting plan development and execution for new accounts at a very high level. I built and developed a greenfield territory throughout North America through the identification, contact, qualification and development of viable new accounts.Identified and built strategic plans to drive company to achieve total revenue growth in excess of 300%. This was instrumental in leading up to the company’s acquisition by Marketwire.

Team Lead – North America West• Developed a team of 8 through training, coaching and mentoring of junior reps. • Act as a communication conduit between the Territory Account Managers on my team and management.• Recruited and interviewed prospective candidates for Sales roles.• Conducted bi-weekly sales meetings with team members to review current sales strategies and brainstorm new campaigns to generate pipeline and revenue.• Participated in Management meetings which reviewed current team performance against objectives, pipeline, forecasting.Senior Account Manager – Central and Lower Midwest US Region• Reported to the Director of North American Sales. Identified, developed and brought to close strategic opportunities which drove total territory revenue growth in excess of 150% over the past 2 years.• 2008 - 103% achievement• 2009 – 92% achievement• Grew client base by 200 Customer Accounts through Prospecting and referrals.• Accelerated growth resulted in an acquisition by Novell for $205M in 2008.• Prospected and accurately forecasted opportunities in the US Central and Lower Midwest territory which resulted in an Achievement of Excellence for 2009 Territory Plan.• Thorough lead and sales opportunity qualification both inbound and outbound.• Successfully drove sales opportunities, negotiated and closed business.• Managed business relationships with customers, channel partners and distributors.• Excellent working relationship with assigned Business Development Representative (BDR) and Channel Sales Executives in assigned territories.• Collaborated with Internal Channel Sales Directors and external Channel Partners/Resellers to drive business.• Maintained monthly reports and analysis of sales trends in the Region.• Traveled to events and customer/partner sites as needed.• Managed the weekly Webinar series in assigned territories.

Responsible for managing, maintaining and growing a targeted client base and penetrating accounts in the Large to Very Large Business market. Focused on new business and increasing buying volume in an established customer base. Maintained strong customer relationships, proactive account management, outstanding customer service while driving sales in a prompt, efficient, and courteous manner.

• Managed day to day relationships independently within an exclusive customer account base and developed new business.• Prospected customers that have a PC base of 150 or lower.• Independently managed a specific territory to drive hardware and software sales.• Provided forecasts and trend analysis for my territory to the regional sales director.• Achieved and exceeded personal Gross Profit sales targets and quotas. o Award of Excellence for surpassing target achievements by 136% in 2006o Award of Excellence for achieving over 175% hardware plan in 2006