Created a U.S. Tax product from conception to launch that is on track to generate $1M+ in sales within the first year.• Leverages best practice continuous discovery techniques to refine user personas and gather feedback• Leads competitive intelligence gathering, battle card creation and training of Implementation and Sales team • Manages a team of 5 Product Managers and Domain experts• Decreased cycle time for Implementation by 40% from initial launch through efficiency feature enhancements• Uplevels performance of the agile scrum team through coaching and mentoring• Created Objective Key Results (OKR) methodology now used throughout the entire product portfolio• Led transition of an acquired product and people into the team

Responsible for product strategy and execution for a SaaS healthcare patient engagement platform.• Analyzed total addressable market (TAM), competing solutions, and industry trends• Created strategy and product roadmaps in collaboration with internal and external stakeholders• Launched a new product concept faster and with higher quality than any prior at the company• Led implementation of SAFe agile methodology across the organization to improve communication across teams

Led $90M portfolio of 5 Payroll, HR and Tax Products sold directly and through Benefits Broker and Bank channels to small and mid-sized businesses.• Developed new Wage Garnishment Processing Service Product line from pitch to execution yielding millions in new re-occurring revenue and filling a key product gap• Completed migration of 30,000 Payroll clients with minimal client churn• Held a key role on an industry task force and brought back updates and new ideas for incorporation into products

Progressed from Development to Product Management for the company’s healthcare reimbursement software.• Rolled out agile best practices and mentored junior Product Managers to ensure high quality onboarding• Lead feature rollout across the organization to ensure high adoption rate

• Created new, efficient processes for collecting and routing issues• Led seamless transition and integration of the company’s top business partner’s software

Stress-free Payroll & HR Software for Leaders. From the way you recruit people to the way you coach, develop, pay and retain them, Paycor helps leaders create great places to work.Responsibilities Include:• Maintaining low volume of support tickets within the Level 3 support team• Troubleshoot, and identify software issues to be escalated to software teams for addressing root cause issues• Utilize Microsoft SQL queries to understand impact and data causing potential issues with clients' HR, Time or Payroll software• Assess Customer impact for proper escalation and executive leader reporting needs on issues found within the production environment.

ERS provides distinctive cancer registry compliance and informatics services that enable our customers to achieve and exceed their cancer center clinical and business objectives with a goal of improving cancer care for every patient. Responsibilities Include:• Meet SLA for client reported inquiries and software bugs• Troubleshoot and determine root cause of software related issues• Implemented regulation updates to follow-up letters for cancer patients across all clients including customized letters• Led several client implementations and getting their historical data loaded into the CRStar platform.