Iuc Operations Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Mike Etherington Email & Phone Number
24 years + Experience in the contact/ call centre industry
at
PHL Group
1 work email found
@ttmc.co.uk
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
24 years + Experience in the contact/ call centre industry
Location
Greater Portsmouth Area, United Kingdom, United Kingdom
Who is Mike Etherington? Overview
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Quick answer
Mike Etherington is listed as 24 years + Experience in the contact/ call centre industry at PHL Group, based in Greater Portsmouth Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at ttmc.co.uk and a matched LinkedIn profile for Mike Etherington.
Mike Etherington previously worked as IUC Operations Manager at Phl Group and Deputy Service Manager at Phl Group. Mike Etherington holds Nvq Level 4, Management from Highbury College.
Company email context
Email format at PHL Group
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{first}.{last}@ttmc.co.uk
86% confidence
AeroLeads found 1 current-domain work email signal for Mike Etherington. Compare company email patterns before reaching out.
Profile bio
About Mike Etherington
A self motivated individual with ability to work well under pressure and always strive to achieve the very best possible standard in my work. I enjoy working in target orientated roles as I’m a very competitive individual that believes good results can be achieved if the right methods or tactics are used to achieve them. I have managed to develop my coaching skills to a very high standard that enables me to influence and educate my team by understanding their different learning styles. I like to create a positive professional yet enjoyable working environment as this can help keep people interested and focused on the job in hand. I have an excellent understanding of the different functionalities of the call centre environment and what pressures are connected to this. I have always been one to enjoy learning new skills and developing existing ones whilst I do have the ability to learn at a very fast pace.
Listed skills include Call Centers, Contact Centers, Team Management, Outsourcing, and 25 others.
Current workplace
Mike Etherington's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Mike Etherington work experience
A career timeline built from the work history available for this profile.
Deputy Service Manager
Apr 2023 - Mar 2024
Shift Manager
Jan 2023 - Apr 2023
Marketing Manager
Apr 2015 - Apr 2023
Team Manager
Serco - Private Sector - Team Manger (October 2009 > Current)-Working for a fast paced outsourcing contact centre - Managing and mentoring a team of 20+ advisors, conducting monthly one to ones, Personal Development Reviews, whilst ensuring regular coaching and- training is provided to aid with maximising my teams overall output. Managing the day to day.
Oct 2009 - Apr 2015
Team Leader
Affinion International - Retail Sales Team Leader (November 2006 - September 2009)Working for a fast moving call centre dealing with the daily management of a team of 15 agents ensuring maximum productivity is achieved to help contribute towards targets such as telephone SLA's and sales/retention statistics. The team leader-s role is to ensure each.
Sep 2002 - Sep 2009
Monitoring Agent
Southern Monitoring Services Ltd
Southern Monitoring Services - Alarm Receiving Agent (October 2001 - September 2002) This role required a good level of attention to detail due to the nature of some of the alarm systems monitored, as they ranged from Fire alarms to panic attack alarms - it was expected that we contact the relevant response group to attend the premises - this could simply.
Aug 2001 - Sep 2002
3 education records
Mike Etherington education
Nvq Level 4, Management
Highbury College
Hnc, Business And Finance
Highbury College
Sports Science National Diploma, Sports Studies
Southdowns College
FAQ
Frequently asked questions about Mike Etherington
Quick answers generated from the profile data available on this page.
What company does Mike Etherington work for?
Mike Etherington works for PHL Group.
What is Mike Etherington's role at PHL Group?
Mike Etherington is listed as 24 years + Experience in the contact/ call centre industry at PHL Group.
What is Mike Etherington's email address?
AeroLeads has found 1 work email signal at @ttmc.co.uk for Mike Etherington at PHL Group.
Where is Mike Etherington based?
Mike Etherington is based in Greater Portsmouth Area, United Kingdom, United Kingdom while working with PHL Group.
What companies has Mike Etherington worked for?
Mike Etherington has worked for Phl Group, Marketmakers, Serco, Affinion International, and Southern Monitoring Services Ltd.
How can I contact Mike Etherington?
You can use AeroLeads to view verified contact signals for Mike Etherington at PHL Group, including work email, phone, and LinkedIn data when available.
What schools did Mike Etherington attend?
Mike Etherington holds Nvq Level 4, Management from Highbury College.
What skills is Mike Etherington known for?
Mike Etherington is listed with skills including Call Centers, Contact Centers, Team Management, Outsourcing, Workforce Management, Service Delivery, Training, and Telemarketing.
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