• Purchase parts to replenish inventory at the branches in Dallas and North Florida regions• Review purchase order report daily to determine branch needs to supply to vendors• Maintain quarterly reports for inventory levels, purchasing cost, and freight charges• Communicate with Branch Managers and CSRs to resolve issues• Responsible for issuing over 3,000 purchase orders annually• Verify invoices and partner with accounting to resolve issues pertaining to my accounts

• Submitted orders from National Account customers placed through our EDI Interface and email• Provided customer assistance to our assigned accounts via telephone and email• Managed orders that have been made to execute timely delivery or ordered items• Worked with Logistics Center to assist closing outdated purchase orders for customer satisfaction• Utilized Mincron and Mapics to process and research orders • Assisted our Commercial Department with processing orders and training as needed

• Provided sales and product information assistance to our largest customers• Offered telephone sales assistance to all customers when needed• Assisted territory sales managers with large sales orders in arranging logistics of equipment sales• Created manufacturer purchase orders to fill sales orders and replenish depleted inventory • Managed contract orders for all customers and filled them as needed• Created purchase orders for Flex for customers and create invoices to bill them once delivered

•Supplied sales assistance to customers through the telephone and counter as needed•Restock the sales lobby with parts and supplies as needed

• Provided quotes and job breakdowns per plans and specifications of Commercial & Mechanical projects• Provided customer and TSM support for pricing, availability and equipment matchup and design integrity• Maintained multiple parts and equipment schedules, pricing, costing and billing of commercial HVAC projects• Updated equipment and parts pricing schedules and files• Provided quotes for multi-housing and commercial split systems utilizing residential equipment specifications

• Daily reconciliation of receivables from field service transactions• Daily routing and scheduling of service and trouble calls• Daily, weekly, and monthly inventory reconciliation and parts inventory management for 7 locations• Monthly warranty labor and customer allowance reconciliation• Daily sales activities included appliance and parts sales for phone and walk up customers• Researched parts needs and trouble request for replacement parts using web-based parts tools

** Branch manager for all daily activities for branch operation in Austin; ** Managed 4 counter sales staff and 2 warehouse staff members.** Duties included: Customer calls, direct counter sales support, daily bank and cash reconciliation,daily inventory control duties, time sheet reconciliation, HR responsibilities, P&L responsibilitiesand any other issues/duties needing support or supervision.** Previous positions and duties: Assistant Branch manager Dallas facility, Counter sales Dallasfacility and phone room/customer service call center Dallas. All activities centered on customerneed fulfillment, issue resolution and service.

**Daily reconciliation of receivables from field service transactions.** Monthly warranty labor and customer allowance reconciliation.** Daily sales activities including: parts sales to walk in consumers as well as phonein inquiries on multiple lines. Also customer issue resolution, phone inquiries and follow upcallbacks for customer satisfaction.** Researching parts needs and trouble request for replacement parts using web based parts toolsas well as Illustrated CD Rom parts lookup tool.