Mike Fallon

Mike Fallon Email and Phone Number

VP Strategic Accounts, Americas @ Bango
Mike Fallon's Location
Denver Metropolitan Area, United States, United States
Mike Fallon's Contact Details

Mike Fallon personal email

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About Mike Fallon

Known as a patient listener, careful speaker, and galvanizing leader with over 15 years of experience orchestrating technical and professional service solutions for Fortune 500 clientele. Strategizing and steering transformative enterprise technology solutions from the business development phase into a well-defined execution phase and successful delivery, and then driving follow-on revenue growth opportunities.Proven record cultivating flourishing work environments and bolstering external stakeholder relationships with value and purpose. Career Highlights:● Recognized for innovative leadership and effective team management capable of defining and executing the business development strategy that successfully secured a 2-year $9M contract with new product● Transformed PMO from waterfall project management mindset into a nimble team of Agile Program Managers and Scrum Masters; performing industry-leading software system integrations for Fortune 500 organizations● Catalyst to growing regional professional services organization from 10-resources into a global delivery organization of more than 50 program managers, integration engineers, and test engineers● Spearheaded C-level escalation crisis response with Tier 1 telco; implemented effective mitigation plan and bolstered customer relationship; resulted in over $2M incremental annual spendProfessional Skill Set:● P&L Management● Direct Report Leadership ● Operational Strategy● Executive Communication● Program Management● System Integration● Training | Coaching | Mentorship● Professional Services Strategy● Customer Experience | Advocacy● KPI Development | Measurement● Culture | Diversity | Inclusion● Crisis Response | ManagementTechnical Proficiencies:● MS Office Suite● Salesforce● CloudCoach● Okta● Workday● Zoho One

Mike Fallon's Current Company Details
Bango

Bango

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VP Strategic Accounts, Americas
Mike Fallon Work Experience Details
  • Bango
    Vp Strategic Accounts, Americas
    Bango Feb 2022 - Present
    Cambridge, England, Gb
    View
  • Bango
    Strategic Account Director
    Bango Feb 2022 - Present
    Cambridge, England, Gb
    View
  • Intelivideo
    Client Success And Product Delivery
    Intelivideo Dec 2019 - Dec 2021
    Broomfield, Co, Us
    Executive level management of product development and client success operations in a startup SaaS focused on digital engagement subscription solutions for the health and fitness sector. Define and deploy digital transformation strategies for health and fitness businesses to cost-effectively adapt to the emerging hybrid economy.Implement a scalable SaaS Customer Success delivery methodology using industry standard tools, significantly improving forecasting capabilities and speed to revenue recognition. Hire and grow a 10+ member CS team, implement a closed-loop feedback model, set net revenue retention targets, and establish actionable customer scorecards. Ramp a Zendesk-based support model in response to exponential platform growth.Lead organization through unprecedented growth cycle increasing from 30 enterprise clients (35,000 subscribers) to over 100 clients (140,000 subscribers) over a 12-month period while maintaining 90+ percent retention. Drive engagement and monetization insights using visualization and analytics tools; Create and measure organic and inorganic growth strategies to drive monthly recurring revenue growth throughout the client portfolio.
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  • Nokia
    Principal Engagement Lead
    Nokia Oct 2017 - Dec 2019
    Espoo, Southern Finland, Fi
    Create and drive the overall service delivery strategy and program management for Nokia’s most critical global IP Video accounts.Provide cross-functional team leadership to profitably deliver complex Tier 1 telecommunications programs. Serve as “voice of the customer” to the Senior Leadership Team (SLT) aligning with key customer future initiatives.Resolve executive-level escalations resulting in improved customer trust and relationship.
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  • Alticast
    Vp Of Customer Engagement
    Alticast May 2012 - Oct 2017
    Seoul, Kr
    Led the Americas Business Unit through successive year-over-year professional services revenue growth.Directed globally matrixed teams to successfully deliver, deploy, and support complex cloud-client software solutions using Agile and Dev/Ops methodologies.Established P&L reporting for Americas Professional Services business; own and drive Americas operational budget and expense management within global organization.Established business process improvement methodology and fostered Agile best practices implementation. Linked best practices portfolio to employee KPI performance reviews.
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  • Adb
    Director Of Customer Operations
    Adb 2009 - May 2012
    Bellevue, Geneva, Ch
    Directed all US customer operations during 3-year growth phase. Led cross-functional teams to deliver an integrated software/hardware commercial services solution deployed nationally by Tier Operators.Defined and implemented US Inbound Logistics process; qualified and selected US Logistics vendor; integrated vendor into global delivery infrastructure.
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Mike Fallon Skills

Interactive Tv Integration Product Management Telecommunications Streaming Media Digital Video Mobile Devices Project Management Software Engineering Program Management P&l Management Software Development Business Development Strategic Partnerships Voice Of The Customer Ocap Set Top Box Digital Tv Mpeg Mpeg2 Vod Iptv Consumer Electronics Embedded Linux Middleware Dvb Embedded Systems System Architecture Broadcast Tcp/ip Drm Broadband Satellite Embedded Software Cable Television Docsis Conditional Access Mhp Internet Protocol Suite Mpeg Standards Wireless Business Strategy Customer Relationship Management Professional Services Service Delivery Business Process Improvement Global Delivery Agile Methodologies Strategy Vendor Management Account Management Strategic Planning Sales Leadership Team Leadership Management Customer Service Sales Force Microsoft Office

Mike Fallon Education Details

  • The University Of Dallas
    The University Of Dallas
    English Literature

Frequently Asked Questions about Mike Fallon

What company does Mike Fallon work for?

Mike Fallon works for Bango

What is Mike Fallon's role at the current company?

Mike Fallon's current role is VP Strategic Accounts, Americas.

What is Mike Fallon's email address?

Mike Fallon's email address is mt****@****ail.com

What is Mike Fallon's direct phone number?

Mike Fallon's direct phone number is +172088*****

What schools did Mike Fallon attend?

Mike Fallon attended The University Of Dallas.

What skills is Mike Fallon known for?

Mike Fallon has skills like Interactive Tv, Integration, Product Management, Telecommunications, Streaming Media, Digital Video, Mobile Devices, Project Management, Software Engineering, Program Management, P&l Management, Software Development.

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