Mike Faust Email & Phone Number

Westlake, Texas, US

Tasked with developing and leading the enterprise agile transformation strategy for the combined TDA/Schwab Organization.Core Areas of Focus:- Develop and lead next evolution of Agile team maturity- Determine approach to scaling agile responsibly- Shift the organization from project structure to a product portfolio model

Omaha, NE, US

Responsible for managing 3 of TD Ameritrade's largest Technology portfolios with over $110M in OPEX including $30M in growth investment. Core areas of focus include:Investment Management - Drive the right investments at the right time with better business outcomes utilizing modern portfolio management approaches.- Measure portfolio and investment.

Omaha, NE, US

Accountable for developing and driving the Agile Transformation strategy with TDA leadership and mobilizing a team of 20+ professionals and coaches to execute on that strategy. The transformation is responsible for reducing time to market from 3+ years to months and doubled the amount work being released into production. It unlocked the opportunity for the.

Charlotte, NC, US

• Tasked with developing a long-term people/process/technology strategy for Global Markets Client Integration and Reference Data teams with goal of streamlining and simplify E2E client on-boarding process. Focus included.
• Responsible for development of program management office.
• Led effort to design and implement a client on-boarding tool using Agile methodologies.
• Developed E2E process assessment for Client Integration utilizing Lean methodologies.

Charlotte, NC, US

• Provided process improvement and project management support to custody & securities operation within the Global Markets organization. Responsible for executing quality/change/technology initiatives, ongoing capacity.
• Lead a team of 7 associates developing them into process and change professionals.
• Managed integration of 4 operational units over the course of 24 months resulting in $3.5MM in savings.
• Responsible for $3MM annual portfolio and strategic planning process.
• Completed assessment of enterprise custody capabilities across 14 areas of the bank to identifyconsolidation and alignment opportunities.
• Designed and implemented capacity model resulting in $1.25MM efficiency and capacity savings.

Charlotte, NC, US

• Directly accountable for the development and execution of process improvement initiatives within the Wholesale Lockbox organization. Focus on long-term strategic goals, achievement of breakthrough productivity.
• LaSalle Bank Merger: Led migration of customers from legacy processing platform to Bank of America processing platform (14000+) and Physical consolidation of three processing facilities including design of target.
• Completed Lean exercise resulting in improvement of site productivity by 10% ($550K).
• Managed day-to-day relationship with largest vendor (Fiserv)
• Green Belt certification: Worked to reduce implementation errors that result in under and overbilling clients. Project resulted in $2.7MM in savings/revenue to the bank.

Charlotte, NC, US

• Tasked with improving client delight and associate efficiency in a high volume call center. Responsibilities included project management, process improvement, and metric development. Award of Excellence winner.
• Promoted from Officer to VP in first 2 years of service.
• Led initiative to implement new call/issue tracking platform. Developed and deployed end state process flows and worked to develop reporting to support operations, customer service, and clients.
• Developed associate metrics to categorize issues, set SLAs, and track response time. Result of implementation improved associate productivity 10% providing faster response time to clients.
• Assigned to high-touch/high-worth clients with long-standing issues that strained the overall client relationship within the bank.
• Fleet/Boston Bank Merger: Responsible for monitoring quality and productivity of transitioning Fleet/Boston clients as they migrated to the Bank of America processing location and working directly with operations.

Mba, Management And Finance

Ba, History, Political Science