Mike Feldner Email & Phone Number

Chicago, Il, Us

Oakbrook Terrace, Illinois, Us

Oakbrook Terrace, Illinois, Us

Northbrook, Il, Us

Responsible for client relationships and delivery for an expanded portfolio of accounts in the Midwest and Southeast. Industries served include retail, insurance, telecommunications, financial services and manufacturing.• Grew account revenue more than 50% through a relentless focus on the application of leading edge analytic techniques to our client's business strategies• Advised clients on best practices for scaling analytics; Drove adoption of Mu Sigma's problem-solving methodologies and analytic tools• Guided Account Managers as they developed relationships with clients responsible for Marketing, Digital Analytics, Customer Experience, HR Analytics, CRM and Operations• Led team that organized Mu Sigma's annual Customer Summit; The event attracted more than 150 executives and analytics practitioners from client organizations and showcased cross-industry best practices in analytics

Northbrook, Il, Us

Mu Sigma is one of the largest Big Data companies in the marketplace with more than 2,500 Data Scientists serving over 75 Fortune 500 clients. The Mu Sigma ecosystem includes people who are highly trained in business, math and technology as well as the tools, technology, processes and intellectual property that we have developed to address Big Data problems. As Region Head:• Partnered with off-shore counterpart to lead global team of 100+ Data Scientists serving our portfolio of clients• Focused heavily on hiring and talent development to support aggressive account growth; Drove commercial mindset and the adoption of account management best practices across Client Services team• Earned the trust of clients in the retail, healthcare and manufacturing industries by delivering high quality solutions and demonstrating a dedication to always putting client interests first

Deerfield, Il, Us

Led a new team dedicated to improving the customer experience in Walgreens pharmacies and healthcare businesses. Helped frame the organization's Pharmacy strategy by identifying the needs and wants of high-value patients and opportunities to move up the healthcare value chain through a broader offering of services.• Facilitated design sessions for new clinical programs that leveraged Walgreens pharmacists and nurse practitioners to improve the medication adherence of patients• Led analysis of clinician experience and developed strategies to make Walgreens the preferred pharmacy of healthcare professionals• Directed analysis of high-value patients to identify those most likely to churn; Developed relationship and service-based offers designed to reduce churn and partnered with Operations, Marketing and IT to execute

Deerfield, Il, Us

Socialized the results of the loyalty program pilot with the executive team, refined loyalty program strategy and finalized the business case for national roll-out; Secured approval from Board of Directors for nationwide roll-out.• Partnered with CPG vendors to deliver targeted marketing campaigns to loyalty program members; Vendors contributed incremental marketing dollars and campaigns delivered significant incremental sales and margin • Utilized shopper data from the loyalty program to develop pricing and promotions analytics that were used by Merchandising to improve margins• Guided four direct reports and an extended team of more than 50 in the development and delivery of customer loyalty strategy, technology, analytics, operations and marketing initiatives

Deerfield, Il, Us

Promoted to director-level position in new Marketing organization to lead an expanded Customer Loyalty team. Responsibilities included developing loyalty program strategy, implementing a pilot program in 130 stores and managing the Direct Marketing and Prescription Savings Club teams. Worked collaboratively with the IT group to deliver a CRM infrastructure that included a platform to run the loyalty program, an enterprise campaign management tool and a reporting infrastructure to deliver customer insights to the organization. • Launched a multi-channel loyalty program in three markets that grew to more than 1.5 million members. Responsible for all aspects of the program including technology, analytics, marketing and customer service. Guided the development of key metrics used to measure and refine the program• Managed Customer Loyalty project budget of $111 million that supported all Loyalty, CRM and Direct Mail projects across the organization

Deerfield, Il, Us

Organized and led a new team dedicated to developing a customer-centric vision and roadmap for the company. • Developed a robust enterprise data warehouse with a single view of the customer across operational systems • Recruited team of data scientists to analyze customer data; Insights were used to develop marketing campaigns that drove more than $20 million in incremental gross profit

Deerfield, Il, Us

Built a new department responsible for analyzing the effectiveness of $500 million marketing budget. Generated $35 million in annual savings by identifying weekly circular distribution with negative ROI• Recruited team of Data Scientists that built increasingly robust analytical tools to measure marketing effectiveness• Provided regular updates to leadership of Marketing, Advertising, Operations and IT departments; Communicated ROI generated to ensure continued investment in new capabilities• Leveraged statistical skills on the team to analyze customer level data in our e-commerce and photofinishing businesses to demonstrate that a small percentage of customers were driving the majority of sales

Deerfield, Il, Us

Led the development and was the primary user of analytical tools to refine the $350 million spent per year on the weekly circular. Worked with Advertising, Marketing and Store Operations to gain support for a methodology to analyze the effects of changes in ad distribution. This analysis generated $5 million in savings in 2002. • Migrated marketing spend data from spreadsheets to a robust database that tracked detailed spend information and changes in marketing distribution• Developed a testing plan and measurement methodology used to monitor the impact of ad distribution changes• Summarized the results of advertising changes for senior executives and provided recommendations on next steps

Deerfield, Il, Us

Guided company’s growth by analyzing store network and delivering market analyses which identified locations for new stores, stores which should operate 24 hours and stores which should be relocated. Analyzed $450 million in capital expenditures (90 locations for new stores) and made recommendations to CEO and Real Estate Committee. Built strong working relationships with Store Operations Vice-Presidents and Real Estate Managers through consistent communication of research issues and market strategy.• Promoted from Research Analyst to Market Analyst and Market Analyst to Senior Market Analyst• Completed a market analysis of Los Angeles, number one growth market for company• Developed a new workflow and set of analytical tools for location analysis that was rolled out across the Market Strategy group and improved the efficiency and accuracy of sales projections for new stores

Mba, Marketing, Finance

Bachelor Of Science, Political Science