Michael Ferretti Email & Phone Number

Lancaster, Pennsylvania, US

San Jose, California, US

• Leading vendor marketplace and field operations for a growing tech-enabled property management company to provide quality and cost-effective services to our clients.

New York, NY, US

• Consulted with Celebrity Chef-Owner, Jordan Andino, to revise the menu for efficiency and profitability of 2 restaurants through take-out and delivery.
• Analyzed weekly financial reports to establish and track key performance metrics for operations.
• Increased throughput by 120% through launching point-of-sale integration for 3rd-party orders.
• Grew profitability by 50% by revising menu and operating procedures in response to Covid-19 Pandemic.
• Launched a successful brand strategy in collaboration with the marketing team resulting in a 50% increase in social media following.

Philadelphia, Pennsylvania, US

• Reviewed, developed, and updated training content for Aramark’s Global Operational Excellence team.
• Optimized the Global Operational Excellence Food website by redesigning and updating content.
• Partnered with the sustainability team to develop operational best practices and achieve 50% waste reduction by 2030.
• Collaborated with the Product Development team to create a digital waste management tool for Aramark operations.

Los Angeles, California, US

• Managed a 6-member leadership team to execute standard operating procedures with a 90% compliance score.
• Achieved 95% revenue forecast accuracy rate by developing an innovative model to guide ordering.
• Grew sales 35% YoY through coaching direct reports in best practices to drive service throughput.
• Coached and developed an average of 30 direct reports to drive growth and accountability in store leadership.
• Created a forecasting model to guide ordering and production which reduced waste by 20% and cost of goods by 5%.

NEW YORK, New York, US

• Implemented an ordering analytics tool to compare product pricing between suppliers for leverage in negotiations.
• Fostered strategic supplier relationships to acquire pre-processed product and reduce operating costs by 15%.
• Increased customer throughput by 70% during peak hours by integrating a self-ordering kiosk.
• Drove 40% sales growth by coordinating off-premise events serving 1,500+ customers daily.
• Managed the payroll and benefits for a team of 15 employees.

• Coordinated the conversion and opening of 5 restaurant locations over the course of 8 months.
• Conducted weekly open call interviews for potential candidates to fill positions in all newly opened locations.
• Developed and implemented store-level structure and company policies.
• Created operational systems and procedures to implement in all locations.
• Trained General Managers in standard administrative procedures - including daily inventory, scheduling, and payroll.
• Guided staff in maintaining Department of Health standards and preparing for inspections through routine drills.

• Oversee operation of the dining room and manage the customer experience.
• Enforce standard operational procedures to maintain consistencies for growth of the P.J. Clarke’s brand.
• Manage cash handling procedures such as daily deposits, petty cash, and server/bartender banks.
• Assist in the interview and hiring process for FOH staff.
• Conduct Department of Health drills and inspections each shift to ensure food handling safety and cleanliness.
• Complete weekly glassware and silverware inventory and ordering.

Manhattan Beach, CA, US

• Participated in establishing the new restaurant concept with the Simms family.
• Trained in managerial duties including: opening and closing duties, dining area and bar supervision, and quality control.
• Calculated and issued tip-outs for servers and bussers at the end of each shift.
• Assisted in tasting and selection of craft beers and wines from various suppliers for consideration in our rotating beverage menu.
• Completed weekly beverage inventory with managers and monthly BOH inventory with Chef Anne Coness.
• Developed a system for receiving, discarding, and storing kegs of beer in an organized fashion without disrupting our business.

Manhattan Beach, California, US

• Participated in establishing and opening a new restaurant concept with the Simms family.
• Attended meetings with contractors, designers, inspectors, and suppliers throughout the development and opening process.
• Conducted interviews with applicants for server, bartender, and back-waiter positions.
• Assisted in wine training for the servers and developed a wine training manual.
• Developed and formatted various documents including a food description packet, wine description packet, and order guide.

US

• Trained with managers in formal dining room service.
• Coordinated the set-up and execution of dining room events.
• Oversaw the receiving department on weekends, and distributed orders to their respective departments.
• Assisted in various kitchen duties including dishwashing, meat prep, pantry organization, and buffet set-up.

• Conducted interviews with employees and managers in each department to determine specific job functions for every position and utilized my research to update the job descriptions for all LACC employee positions.
• Updated and organized employee benefits packages.
• Actively participated in the club's hiring process: analyzed resumes, co-interviews, provided input in selection.
• Assisted in the paperwork and final interview for several employees in the termination process.

US

Cross-trained in various positions with all departments including Front Desk, Concierge Desk, Housekeeping, Bellman, Dining Room, Kitchen, Private Events, Accounting, Member Services, and Human Resources.

Master Of Business Administration - Mba, Business Systems & Analytics

Bachelor Of Science - Bs, Hospitality

Restaurant, Hospitality Administration/Management