Mike Fink Email and Phone Number
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As a Senior IT Manager I have ample experience in operations management and have led local and remote teams of engineers and technicians through a range of IT projects. Insightful and innovative, I strive to promote organizational change through continuous process improvements and cost reduction strategies while always ensuring high customer satisfaction levels.Dedicated and goal-driven, I’ve made a longstanding, positive impact at Albertson’s grocery company and have excelled in a number of roles including Tier III Application Support Manager, Field Service Manager, and Field Service Desktop Manager.I am knowledgeable in all key aspects of IT support and services delivery, security infrastructures, systems, and networks. Employee-oriented, I actively support staff development and professional advancement by organizing staff training courses and workshops. With excellent communication skills, I am also adept in contract negotiations and engaging with executives and senior leaders.A few of my credentials include…● Several Leadership Training Courses● Software Design and Implementation● Change Management Techniques● Retail Cost Reduction Strategies● Merger and adoption of IT strategy Contact me at Mike_Fink@safeway.com with any thoughts, comments, or questions about my work— I’m always interested in making new professional acquaintances.
Albertsons Companies
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- albertsonscompanies.com
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Senior It Manager - Retail Field Integration Services At Albertsons CompaniesAlbertsons Companies Apr 2021 - PresentBoise, Idaho, Us
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Senior It Manager - Retail Pos DevelopmentAlbertsons Companies Jun 2018 - PresentBoise, Idaho, Us
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Senior It Support ManagerAlbertsons Companies Apr 2013 - Jun 2018Boise, Idaho, UsDrawing from extensive managerial experience, as Tier III Support Manager I lead a team of 14 engineers in delivering 24/7 IT customer support services 365 days a year. I provide support to Tier I and Tier II engineers, and train and mentor the staff in store operations and customer services. Among other functions I also manage an offshore team in Manila, Philippines.A few key achievements in this role include:☛ Maximized Tier I support productivity and decreased issue resolution time for calls by designing and implementing solutions tools.☛ Successfully deployed a process for sending teams alerts prioritized by impact and volume.☛ Drove teams to identify more solutions through automated fixes to minimize the number of support calls.☛ Promoted staff development and performance by organizing workshops including training in Python programming language to support the automated commercial environment (ACE) system.☛ Boosted collaboration among business analysis and technical teams.☛ Managed a $2M budget and decreased costs by %4.73 in 2017 and by %7.64 in 2016.
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It Field Service ManagerSafeway Stores Inc 2004 - 2013UsManagered a team of 40 people that supported all retail store hardware including the Supply plants and Inventory warehouses.We support our customers 24/7 and 365 days a year. The team traveled to the store and fixed Software and Hardware issues. -
Retail ManagerSafeway Stores Inc 1986 - 2004UsWorked in all areas of the Safeway Retail store while training in Retail leadership program and was promoted to 1st assistant manager. Managed all areas of the store and helped drive sales and profits, while maintaining a strong work force, through hiring and training.
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Bakery ManagerPak N Save 1982 - 1986
Mike Fink Education Details
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Diablo Valley CollegeComputers -
San Ramon High School
Frequently Asked Questions about Mike Fink
What company does Mike Fink work for?
Mike Fink works for Albertsons Companies
What is Mike Fink's role at the current company?
Mike Fink's current role is Senior IT Manager - Retail Field Integration Services at Albertsons Companies.
What is Mike Fink's email address?
Mike Fink's email address is mf****@****cks.com
What is Mike Fink's direct phone number?
Mike Fink's direct phone number is (208)-327*****
What schools did Mike Fink attend?
Mike Fink attended Diablo Valley College, San Ramon High School.
Who are Mike Fink's colleagues?
Mike Fink's colleagues are Vivek Gurjar, Evan Hovorka, Chris Ward, Joseph Escobar, Matthew Lescavage, Chia-Lin Chang, Phd, Saravanan Raju.
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