Mike Firestone Email & Phone Number

United States

Write and proof copy that is brief, on time, effectively engages the target audience and conveys the brandProofread marketing, advertising, and editorial content for the brand as needed to ensure accurate use of grammar and brand voiceProof for spelling, sentence structure, and technical accuracy, making note of in-house style guidelinesCollaborate with cross-channel partners to align with the industry/company’s best practices and guidelinesIncorporate feedback, comments, and changes from stakeholders swiftly and with a positive, solution-driven attitude

Developed highly empathetic client relationships and delivered exceptional customer service over chatMaintained up-to-date knowledge of corporate policies regarding payments, account changes, and registriesFacilitated the organization, set-up, and access of web registriesConsistently improved customer satisfaction through an expert resolution of conflicts and concerns

United States

Linked articles and further informative data to the site for reliable Search Engine Optimization (SEO)Provided weekly analysis for a website that leverages data analytics and statistical modelingCharted and analyzed weekly NFL games to evaluate past statistics and forecast future projectionsSuccessfully interpreted data to provide a snapshot of advanced metrics that help predict performance